Care Coordination & Operations Lead

Right at Home UK; Rosenberg (TX); Presencial; USD 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Annual merit reviews

Professional development

Collaborative team

Meaningful work

National brand

Descripción de la vacante

Right at Home Southwest Houston in Rosenberg, TX is seeking a Care Coordinator & Operations Specialist to support daily operations. The role combines scheduling, client care, and office coordination in a fast-paced environment.

You will build relationships with caregivers and clients, anticipate staffing needs, and participate in after-hours on-call rotations. A proactive, organized individual with strong communication excels here.

Formación

• Minimum 2 years of experience in caregiver scheduling, care coordination, staffing, or related healthcare operations.
• Exceptional communication and relationship-building skills.
• Strong problem-solving abilities, resourcefulness, and ability to remain calm under pressure.
• Proactive ownership-driven mindset with ability to anticipate challenges and plan ahead.
• Positive attitude, adaptability, and willingness to take initiative.
• Excellent organization, time management, and multitasking skills.
• Proficiency in Microsoft Office and scheduling.
• Valid driver's license and reliable transportation.
• Willingness to participate in after-hours on-call rotation and provide occasional direct care coverage when necessary.

Responsabilidades

• Caregiver Scheduling & Care Coordination (Primary Responsibility): Take complete ownership of caregiver scheduling, ensuring reliable coverage and continuity of care.
• Proactively anticipate staffing challenges and develop contingency plans for call-offs, emergencies, and unexpected schedule changes.
• Resolve last-minute scheduling issues independently, creatively, and efficiently.
• Build and maintain positive, productive relationships with caregivers to promote engagement, reliability, and retention.
• Coordinate caregiver assignments based on client needs, compatibility, availability, and preferences.
• Maintain clear, professional, and timely communication with caregivers, clients, and families.
• Provide direct client care as a last resort when no qualified caregiver is available, subject to appropriate training and authorization.
• Participate in a shared after-hours on-call rotation.
• Office Operations & Caregiver Support: Conduct caregiver orientations and assist with onboarding and training.
• Support day-to-day administrative activities, recordkeeping, and office coordination.
• Maintain accurate schedules, client records, and caregiver information using WellSky Personal Care.
• Assist with caregiver engagement and operational improvement initiatives.
• Support management with other operational priorities as needed.
• Additional Responsibilities (As Time Permits): Conduct occasional client home visits to monitor satisfaction and strengthen relationships.
• Assist with marketing initiatives and community outreach activities.
• Visit local senior centers, community organizations, and referral partners when scheduling and operational responsibilities allow.

Conocimientos

Communication

Relationship-building

Problem-solving

Ownership mindset

Organization

Time management

Multitasking

Microsoft Office

Scheduling

Herramientas

WellSky Personal Care

Microsoft Office

Descripción del empleo

Right at Home Southwest Houston in Rosenberg, TX is seeking a Care Coordinator & Operations Specialist to support daily operations. The role combines scheduling, client care, and office coordination in a fast-paced environment.

You will build relationships with caregivers and clients, anticipate staffing needs, and participate in after-hours on-call rotations. A proactive, organized individual with strong communication excels here.