Care Coordination & Health Coach Lead

Flournoy Health System; Macon (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Flournoy Health Systems in Macon, GA seeks a Care Relationship Manager to oversee a caseload and ensure clients receive authorized services. The role also schedules caregivers and coordinates service delivery to meet client needs.

As the primary contact for clients and caregivers, you will monitor care, document issues, and escalate concerns to clinical and case management teams. Collaboration with operations is essential for continuity of services.

Qualifications

• Must meet SFC Health Coach qualification requirements through one of the following: Associate Degree; or 2+ years of experience working with community health, long-term care, and/or chronic diseases of adults.
• Bachelor’s degree in Business, Healthcare Administration, Human Services, or a related field is preferred.

Responsibilities

• Manage daily staffing needs, including schedules, open shifts, cancellations, and coverage needs.
• Maintain daily oversight of client schedules and service coverage.
• Monitor caregiver timekeeping and address attendance or scheduling discrepancies.
• Complete required caregiver documentation and follow-up.
• Identify caregiver recruitment needs and coordinate coverage with internal teams.
• Document complaints, incidents, and follow-up actions.
• Coordinate with the Care Support Specialist for onboarding and credentials.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Documentation

Microsoft Office

Scheduling

Time management

Education

Associate Degree

Bachelor’s degree in Business/Healthcare Administration/Human Services

Tools

Microsoft Office Suite

Scheduling software

Payroll systems

Job description

Flournoy Health Systems in Macon, GA seeks a Care Relationship Manager to oversee a caseload and ensure clients receive authorized services. The role also schedules caregivers and coordinates service delivery to meet client needs.

As the primary contact for clients and caregivers, you will monitor care, document issues, and escalate concerns to clinical and case management teams. Collaboration with operations is essential for continuity of services.