Client & Provider Support Specialist

Socket.dev; Berlin (MD); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

PTO 120 hours + 9 holidays

Comprehensive medical coverage

Life insurance

401(k) retirement plan

Employee Assistance Program (EAP)

Annual incentive plan

In-office training & onboarding

Professional development opportunities

Collaborative team environment

Job summary

Maryland Wellness is seeking a Client & Provider Support Coordinator to split time between the Berlin and Salisbury offices, welcoming visitors and coordinating client and therapist schedules. You will handle inquiries by phone, email, and text, assist with file management, and foster a positive office environment across both locations.

The role requires strong organizational and communication skills, experience in medical administration, and the ability to travel between offices as needed.

Qualifications

• Associate or Bachelor's degree in Business/Health Administration or related field.
• Minimum 2 years of experience in medical assisting or administration preferred.
• Minimum 2 years of management/supervision experience preferred.
• Experience in mental health and addictions or related field preferred.

Responsibilities

• Coordinate scheduling across Berlin and Salisbury offices.
• Answer phones, respond to voicemails, emails, and texts in a timely manner.
• Greet clients and assist with opening/closing the office.
• Manage medical records requests and data entry in the EHR.
• Liaise with external providers to reduce barriers for clients.
• Log communications and follow up on missed appointments.

Skills

Strong organizational skills

Excellent written and verbal

Interpersonal skills

Fast-paced environment handling

Computer proficiency / data management

Reliable transportation to travel

Education

Associate or Bachelor's degree in Business/Health Administration or related field

Tools

EHR systems

Job description

Maryland Wellness is seeking a Client & Provider Support Coordinator to split time between the Berlin and Salisbury offices, welcoming visitors and coordinating client and therapist schedules. You will handle inquiries by phone, email, and text, assist with file management, and foster a positive office environment across both locations.

The role requires strong organizational and communication skills, experience in medical administration, and the ability to travel between offices as needed.