Care Coordination & Documentation Specialist - Pediatric Care

Pediatric Home Service, Inc.; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous PTO

401k Matching

Tuition Reimbursement

Professional Development

Health and dental insurance

Disability and Life Insurance

Job summary

Pediatric Home Service, Inc. is seeking a full-time Supporting Documentation Specialist to join our fast-paced customer service team in San Antonio, TX. You will handle documentation, authorizations, and physician orders to support medically complex children at home.

You will work with HIPAA-compliant processes in an energetic environment, collaborating with clinics and staff to gather information and ensure accurate EHR data. On-call duties may be required.

Qualifications

• High school diploma or GED required.
• 1–6 months related experience and/or training preferred.
• Exceptionally organized with multitasking and problem-solving skills; strong communication.
• High keyboard skills and initiative with a customer-service mindset.

Responsibilities

• Obtains supporting documentation as required for products and services provided.
• Obtains prior authorizations required by insurance companies for products and services provided.
• Obtains physician orders for products and services provided.
• Complies with insurance benefits and completes data-entry requirements.
• Maintains all patient status information on an ongoing basis.
• Maintains database of physician orders.
• Collaborates with clinics and staff to gather needed information.
• Maintains compliance with HIPAA and PHS requirements regarding EHR access.
• On-call duties rotation may be required based on business need.
• Other duties as assigned.

Skills

Customer service

Data entry

Critical thinking

Communication

HIPAA compliance

Education

High school diploma or GED

Tools

Brightree EHR

Job description

Pediatric Home Service, Inc. is seeking a full-time Supporting Documentation Specialist to join our fast-paced customer service team in San Antonio, TX. You will handle documentation, authorizations, and physician orders to support medically complex children at home.

You will work with HIPAA-compliant processes in an energetic environment, collaborating with clinics and staff to gather information and ensure accurate EHR data. On-call duties may be required.