Care Coordination Associate I

Hospital for Special Surgery; New York (NY); On-site; USD 67,000 - 75,000; Full time

Job summary

Hospital for Special Surgery in New York City is seeking a Regular Full-time representative to triage calls, schedule referrals, and connect patients with the right physician offices. You will document cases in Salesforce, manage demographics, and ensure accurate insurance verification while delivering excellent service.

The role requires a High School Diploma or GED (associate degree preferred) and at least 1 year in healthcare or customer service, with strong communication and computer skills

Qualifications

• HIGH SCHOOL diploma or GED required; associate degree preferred.
• 1 year healthcare or customer-service experience required.
• Strong customer service and communication skills are essential.
• Familiarity with healthcare software and insurance/revenue cycle concepts.
• Proficient with standard office software and scheduling tools.

Responsibilities

• Triages incoming phone calls, creates referrals, and schedules appointments.
• Connects patients to the appropriate physician office based on condition and location.
• Manages a high volume of inbound and outbound calls efficiently.
• Documents and closes cases in Salesforce and sends itineraries.
• Obtains and records patient demographics and completes full registrations.
• Schedules various appointment types and transcribes medical orders.
• Verifies patient insurance coverage and maintains accurate records.
• Provides exceptional customer service in all interactions.

Skills

Customer service

Communication skills

Healthcare software

Office automation

Scheduling

Medical terminology

Insurance knowledge

Fast-paced environment

Professional attitude

Written and oral communication

Education

High School Diploma (GED)

Associate degree or equivalent

Job description

How you move is why we’re here.
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless…
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.

If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Compensation Range

The base pay scale for this position is $32.39 - $36.04. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Job Qualifications

Education - Required

• High School Diploma (GED)

Education - Preferred

• Associate degree or equivalent combination of education and experience.

Experience - Required

• 1 year experience in healthcare or a related customer service field.

Skills - Required

• Strong customer service and communication skills.
• Ability to work with various healthcare-specific software programs.
• Strong computer skills, with proficiency in office automation tools.
• Ability to work effectively in a fast-paced environment.
• Knowledge of insurance and revenue cycle processes.
• Familiarity with medical terminology.
• Understanding of scheduling parameters.
• Positive, professional attitude toward assignments and colleagues.
• Superior written and oral communication skills.

POSITION & UNIT ACCOUNTABILITIES

• Triage incoming phone calls, create referrals, and schedule appointments.
• Connect patients to the appropriate physician office based on condition, insurance, location, availability, and patient preference.
• Manage a high volume of inbound and outbound calls efficiently.
• Document and close cases in Salesforce.
• Send patient itineraries via Salesforce.
• Obtain and accurately document patient demographics.
• Complete full patient registration.
• Schedule various types of appointments.
• Transcribe medical orders.
• Verify patient insurance coverage.
• Provide exceptional customer service in all interactions

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.