Care Coordination Assistant — Patient Navigator (Day Shift)

University of Wisconsin Hospitals and Clinics Authority; Madison (WI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Retirement plans

Parental leave

Adoption assistance

Tuition benefits

Referral bonus

Job summary

UW Health in Madison is seeking a Care Coordination Assistant to partner with the care team to coordinate patient care and navigate through the health care system. You will support patients receiving specialized behavioral health care and help families access clinical, social, and community resources.

You will provide emotional support and education within your specialty, ensuring appropriate scheduling and efficient access to services, while adapting to department needs and patient flow.

Qualifications

• Associate's Degree in health care or social services required.
• Two years of relevant health care customer service experience.
• Bachelor's Degree in health care or social services preferred.

Responsibilities

• Coordinate patient care with the care team and navigate the health care system.
• Collaborate with patients and families to schedule and access resources.
• Provide emotional support and education within the specialty care discipline.

Skills

Customer service

Scheduling coordination

Communication skills

Education

Associate's Degree in health care or social services related discipline

Bachelor's Degree in a health care or social services related discipline preferred

Job description

UW Health in Madison is seeking a Care Coordination Assistant to partner with the care team to coordinate patient care and navigate through the health care system. You will support patients receiving specialized behavioral health care and help families access clinical, social, and community resources.

You will provide emotional support and education within your specialty, ensuring appropriate scheduling and efficient access to services, while adapting to department needs and patient flow.