Care Coordination Assistant - Pediatric Neurology

University of Wisconsin Hospitals and Clinics Authority; Madison (WI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Retirement plans

Parental leave

Adoption assistance

Tuition benefits

Referral bonus

Job summary

UW Health in Madison is seeking a Care Coordination Assistant to partner with the care team to coordinate patient care and navigate through the health care system. You will support patients receiving specialized behavioral health care and help families access clinical, social, and community resources.

You will provide emotional support and education within your specialty, ensuring appropriate scheduling and efficient access to services, while adapting to department needs and patient flow.

Qualifications

• Associate's Degree in health care or social services required.
• Two years of relevant health care customer service experience.
• Bachelor's Degree in health care or social services preferred.

Responsibilities

• Coordinate patient care with the care team and navigate the health care system.
• Collaborate with patients and families to schedule and access resources.
• Provide emotional support and education within the specialty care discipline.

Skills

Customer service

Scheduling coordination

Communication skills

Education

Associate's Degree in health care or social services related discipline

Bachelor's Degree in a health care or social services related discipline preferred

Job description

Work Schedule :

Full-time, 100% FTE, day shift. Monday - Friday between the hours of 8:00am - 4:30pm. Hours may vary based on the operational needs of the department.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Care Coordination Assistant to:

• Partner with members of the care team to coordinate patient care, navigate patients through the health care system and provide support for patients receiving specialized behavioral health care.
• Collaborate with patients and their families to ensure the patient is appropriately scheduled, and facilitate access to clinical, social, and community resources.
• Provide emotional support and education to patients and families within their specialty care discipline.

At UW Health, you will have :

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. Full time benefits for part time work (for positions 60% FTE and higher).
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Qualifications

• Associate's Degree in a health care or social services related discipline Required
• Two (2) years of relevant experience in a health care setting with an emphasis on customer service, including scheduling, registration or insurance focus in lieu of degree in addition to experience below.
• Bachelor's Degree in a health care or social services related discipline Preferred

Work Experience

• 1 year of experience in a health care setting with an emphasis on customer service, including scheduling, registration or insurance focus Required
• Experience with medical forms, letters, prior authorizations Preferred
• Experience with data entry and use of electronic medical record Preferred
• Experience working with individuals who come from diverse ethnic, cultural and socioeconomic backgrounds Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

University Hospital

in Madison is a Magnet-designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.

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UW Hospital and Clinics benefits