Care Coordination Administrator – NHS, Full-Time

Essex Partnership NHS Foundation Trust; Epping (NH); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

27 days holiday

Excellent pension (up to 14.5%)

Staff discounts (Blue Light Card, NHS)

Season ticket loans

Supervision and support to fulfil your

Job summary

Essex Partnership NHS Foundation Trust is seeking an Administration Officer for the Care Coordination Centre. You will support delivery of safe, responsive, and high‑quality care to patients across community services.

The role focuses on coordinating patient care, maintaining records, and liaising with clinicians and partner organisations in a fast‑paced environment. Fixed‑term/full‑time opportunities available.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to work effectively in a busy, time‑critical environment.
• Strong organisational and prioritisation skills.
• Confidentiality, data protection and safeguarding principles must be understood.

Responsibilities

• Act as central point of contact for calls and referrals into the service.
• Coordinate care and communicate with clinicians, patients, carers and partner agencies.
• Maintain accurate and timely records using Trust clinical systems.
• Support multidisciplinary team working to ensure seamless patient journeys.
• Escalate concerns appropriately and contribute to service flow and patient safety.
• Provide excellent customer service in a fast‑paced environment.
• Support service audits, data collection and performance monitoring where required.

Skills

Excellent communication

Interpersonal skills

Time‑critical work environment

Organisational skills

Prioritisation skills

Confidentiality and safeguarding

Tools

Electronic Patient Records (EPR) systems

Job description

Essex Partnership NHS Foundation Trust is seeking an Administration Officer for the Care Coordination Centre. You will support delivery of safe, responsive, and high‑quality care to patients across community services.

The role focuses on coordinating patient care, maintaining records, and liaising with clinicians and partner organisations in a fast‑paced environment. Fixed‑term/full‑time opportunities available.