Care Coordination Administrator — Patient-Focused

Essen Healthcare; Northern, New York (KY, NY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Essen Health Care is seeking an Administrative Integrated Care Coordinator to support front-office operations and health home administrative functions across primary care and specialty services. The role handles patient registration, scheduling, insurance verification, copay collection, referral coordination, and outreach, acting as a central point of contact for patients and providers.

Ideal candidates will have strong organization, communication, and familiarity with EHR systems, with a focus

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service experience.
• Entry-level proficiency with Microsoft Office and Google Suite.
• Familiarity with eCW is preferred.
• Knowledge of medical terminology and healthcare procedures.

Responsibilities

• Greet and check in patients for scheduled appointments and walk-ins.
• Verify and update patient demographics and insurance information.
• Assist patients with forms, portal access, and general service needs.
• Collect and process patient copayments accurately.
• Provide discharge/check-out orders, forms, and letters.
• Support health home documentation and care coordination tasks.
• Coordinate referrals and outreach for appointment reminders.
• Help schedule transportation and ensure end-of-visit closure.

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Medical terminology

Office software

EHR / EHR systems

Teamwork in group settings

Problem solving

Education

High School Diploma or GED

Tools

eCW

Microsoft Office

Google Suite

Job description

Essen Health Care is seeking an Administrative Integrated Care Coordinator to support front-office operations and health home administrative functions across primary care and specialty services. The role handles patient registration, scheduling, insurance verification, copay collection, referral coordination, and outreach, acting as a central point of contact for patients and providers.

Ideal candidates will have strong organization, communication, and familiarity with EHR systems, with a focus