Administration Officer - CCC | Essex Partnership University NHS Foundation Trust

Essex Partnership NHS Foundation Trust; Epping (NH); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

27 days holiday

Excellent pension (up to 14.5%)

Staff discounts (Blue Light Card, NHS)

Season ticket loans

Supervision and support to fulfil your

Job summary

Essex Partnership NHS Foundation Trust is seeking an Administration Officer for the Care Coordination Centre. You will support delivery of safe, responsive, and high‑quality care to patients across community services.

The role focuses on coordinating patient care, maintaining records, and liaising with clinicians and partner organisations in a fast‑paced environment. Fixed‑term/full‑time opportunities available.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to work effectively in a busy, time‑critical environment.
• Strong organisational and prioritisation skills.
• Confidentiality, data protection and safeguarding principles must be understood.

Responsibilities

• Act as central point of contact for calls and referrals into the service.
• Coordinate care and communicate with clinicians, patients, carers and partner agencies.
• Maintain accurate and timely records using Trust clinical systems.
• Support multidisciplinary team working to ensure seamless patient journeys.
• Escalate concerns appropriately and contribute to service flow and patient safety.
• Provide excellent customer service in a fast‑paced environment.
• Support service audits, data collection and performance monitoring where required.

Skills

Excellent communication

Interpersonal skills

Time‑critical work environment

Organisational skills

Prioritisation skills

Confidentiality and safeguarding

Tools

Electronic Patient Records (EPR) systems

Job description

Administration Officer - CCC | Essex Partnership University NHS Foundation Trust

Company:

Company: Essex Partnership NHS Foundation Trust

Salary: £25,760 - £27,476 per annum + 5% High Cost Allowance

Care Coordination Centre37.5 Hours per Week (Full Time)Permanent and Fixed-Term Opportunities Available

Essex Partnership University NHS Foundation Trust (EPUT) is delighted to offer two exciting opportunities to join ourCare Coordination Centre (CCC)as anAdministration Officer:

• 1 x Fixed-Term Full-Time Post (37.5 hours per week) until 31 March 2027

This is an excellent opportunity to become part of a dynamic and fast‑paced team that plays a vital role in supporting the delivery of safe, responsive, and high-quality care to patients across our community services.

About the Role

As an Administration Officer within the Care Coordination Centre, you will be at the heart of service delivery, helping to ensure that patients receive theright care, at the right time, and in the right place.

The Care Coordination Centre acts as a key point of contact for patients, carers, relatives, healthcare professionals, and partner organisations. You will provide an efficient and professional administrative service while supporting effective communication and coordination across community healthcare services.

The postholder will be responsible for:

• Acting as a central point of contact for calls and referrals into service
• Coordinating care and communicating effectively with clinicians, patients, carers, and partner agencies
• Maintaining accurate and timely records using Trust clinical systems
• Supporting multidisciplinary team working to ensure seamless patient journeys
• Escalating concerns appropriately and contributing to service flow and patient safety
• Providing excellent customer service in a fast‑paced and pressured environment
• Supporting service audits, data collection, and performance monitoring where required

Valuing you. Recognising your dedication. At EPUT, we look after you.

Benefits

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• Season ticket loans are interest‑free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Job share: Applications for job shares are welcomed.
• Excellent communication and interpersonal skills
• Ability to work effectively in a busy, time‑critical environment
• Strong organisational and prioritisation skills
• Confident use of IT systems and electronic patient records
• Ability to work independently and as part of a multidisciplinary team
• Understanding of confidentiality, data protection, and safeguarding principles

This advert closes on Sunday 25 Oct 2026

£39,959 - £48,117 per annum plus 5% High Cost Allowance