Care Continuum MA & Virtual Care Concierge

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); On-site; USD 25,000 - 33,000; Full time

Job summary

Lehigh Valley Health Network, Inc. is seeking a Care Continuum Partner - Medical Assistant to support patients and practices regionally. The role focuses on pre-visit planning, care coordination, and patient outreach across virtual and in-person visits.

You will facilitate telehealth, assist with referrals and authorizations, and educate patients per guidelines. A Medical Assistant diploma and experience in a health system are preferred.

Qualifications

• Technical School Diploma or Specialized Diploma as Medical Assistant
• 2 years experience interacting with patients
• 3 years experience in a complex health system environment
• High accuracy and attention to detail
• Ability to handle multiple tasks simultaneously
• Superior customer service and professional communication

Responsibilities

• Participates in pre-visit planning to ensure patient flow.
• Handles workflows for care gap closures, referrals, and medication authorizations.
• Outreaches to patients to follow up on care and appointments.
• Facilitates telehealth visits and virtual appointment concierge calls.
• Educates patients on test/procedure prep and expectations.
• Supports annual well visits intake and visit prior authorizations.

Skills

Patient interaction

Communication skills

Multitasking

Customer service

Confidentiality

Education

Medical Assistant Diploma

Associate degree in Medical Assisting

Tools

Electronic Medical Records

Scheduling software

Job description

Lehigh Valley Health Network, Inc. is seeking a Care Continuum Partner - Medical Assistant to support patients and practices regionally. The role focuses on pre-visit planning, care coordination, and patient outreach across virtual and in-person visits.

You will facilitate telehealth, assist with referrals and authorizations, and educate patients per guidelines. A Medical Assistant diploma and experience in a health system are preferred.