Patient Care Continuum Navigator

1012 Lehigh Valley Physician Group - Lehigh; United States; On-site; USD 52,000 - 70,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Care Continuum Partner to serve as the liaison among patients, families, and the clinical team across the care continuum. You will coordinate, navigate, and schedule outpatient visits, procedures, and related services to deliver an optimal patient experience.

The role requires strong communication, empathy, and the ability to manage referrals, pre-certifications, and complex appointments while employing multiple care platforms and the patient portal for

Qualifications

• High School Diploma or GED required; continuing education encouraged.
• 2 years of patient-facing experience; 3 years in a complex health system preferred.
• Knowledge of EMRs and scheduling software preferred; ability to manage multiple tasks.

Responsibilities

• Coordinate pre-visit planning to ensure smooth patient flow.
• Schedule and manage referrals, appointments, and tests.
• Develop and communicate care plans and follow-up to patients and families.

Skills

Customer service

Communication

Care coordination

Multitasking

Professionalism

Education

High School Diploma/GED

Associate degree or technical diploma (preferred)

Tools

Electronic Medical Records

Scheduling software

Job description

Lehigh Valley Health Network is seeking a Care Continuum Partner to serve as the liaison among patients, families, and the clinical team across the care continuum. You will coordinate, navigate, and schedule outpatient visits, procedures, and related services to deliver an optimal patient experience.

The role requires strong communication, empathy, and the ability to manage referrals, pre-certifications, and complex appointments while employing multiple care platforms and the patient portal for