Care Continuum Navigator for Patient Experience

Lehigh Valley Health Network, Inc.; Hazleton (Luzerne County); On-site; USD 42,000 - 65,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Care Continuum Partner to coordinate patient care across the continuum, from scheduling to post-visit follow-up, ensuring a seamless patient experience. You will liaise with clinical teams, provide patient outreach, and connect families with resources for care needs.

The role emphasizes patient-centered communication, accuracy, and ability to manage multiple tasks in a busy health system environment. Day shifts with onsite work at Cancer Center-Hazleton.

Qualifications

• High School Diploma or GED required; commitment to ongoing education.
• 2 years of patient-facing experience in a healthcare setting.
• 3 years in a complex health system or related field.

Responsibilities

• Assist with pre-visit planning to ensure smooth patient flow.
• Coordinate and schedule complex appointments across care continuum.
• Assess patient and family needs and support care plan compliance.
• Facilitate communication among patient, family, and clinical team.
• Provide clear prep instructions for tests and procedures.
• Create a welcoming environment with exceptional customer service.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Confidentiality

Stress management

Computer literacy

Critical thinking

Teamwork

Adaptability

Education

High School Diploma/GED

Associate’s Degree

Technical School Diploma

Tools

EMR/scheduling software

Medical terminology

Job description

Lehigh Valley Health Network is seeking a Care Continuum Partner to coordinate patient care across the continuum, from scheduling to post-visit follow-up, ensuring a seamless patient experience. You will liaise with clinical teams, provide patient outreach, and connect families with resources for care needs.

The role emphasizes patient-centered communication, accuracy, and ability to manage multiple tasks in a busy health system environment. Day shifts with onsite work at Cancer Center-Hazleton.