EMS Partnerships & Care Coordination Lead

Strosenh; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Emerus is seeking an EMS Liaison to act as the primary communication bridge between EMS providers and our hospitals. You will advocate for patients, foster partnerships, and support smooth transfers while improving clinical workflows and collaboration with hospital leadership.

Responsibilities include educating EMS partners about hospital services, coordinating educational programs, and maintaining regulatory compliance across HIPAA and EMTALA where applicable.

Qualifications

• Possess EMT, Paramedic (preferred), or other healthcare related certifications/licensure.
• 2+ years of EMS or healthcare clinical experience or business development experience preferred.
• BLS Certification.
• Demonstrated ability to follow organizational compliance requirements, including HIPAA privacy and security standards and EMTALA-related policies where applicable.
• Functional knowledge in MS Office applications as well as common EMS software applications.
• Strong understanding of ambulance operations and healthcare systems
• Excellent communication and relationship management skills

Responsibilities

• Serve as the primary liaison and advocate between the hospital and EMS agencies, maintaining strong relationships.
• Partner with EMS agencies and medical directors to support performance improvement initiatives, quality review, and service line excellence.
• Develop and maintain collaborative relationships with EMS stakeholders within the hospital’s service area to support clinical coordination, patient safety, and quality improvement.
• Provide educational information to EMS providers regarding hospital services, specialty capabilities, and access processes to support destination decisions and efficient patient handoffs.
• Coordinate and deliver EMS educational programs and recognition activities in accordance with compliance policies, including pre-approvals.
• Conduct regular site visits with EMS agencies and facilities to ensure satisfaction and strengthen partnerships.
• Track, analyze, and report EMS operational and quality metrics and provide leadership with insights.
• Work closely with ED leadership to ensure accurate data capture, monitoring, and resolution of EMS-related issues.
• Ensure service line quality, including processes and patient satisfaction, in alignment with standards.
• Support disaster preparedness efforts and on-campus emergency planning.
• Assist with planning and response for on-campus emergencies involving visitors or staff.
• Analyze customer service data, propose corrective actions, and notify leadership of significant concerns.
• Regularly update leadership on initiatives and progress.
• Serve as an active member of regional EMS committees and stay current on EMS issues.
• Foster internal and external relationships to identify process improvements for patient safety and hospital operations.

Skills

EMS knowledge

Communication

Relationship management

MS Office

Education

EMT certification

Paramedic (preferred)

BLS Certification

Tools

MS Office

EMS software

Job description

Emerus is seeking an EMS Liaison to act as the primary communication bridge between EMS providers and our hospitals. You will advocate for patients, foster partnerships, and support smooth transfers while improving clinical workflows and collaboration with hospital leadership.

Responsibilities include educating EMS partners about hospital services, coordinating educational programs, and maintaining regulatory compliance across HIPAA and EMTALA where applicable.