Transfer Center Coordinator

Emerus Holdings, Inc.; Houston (TX); On-site; USD 48,000 - 68,000; Full time

Job summary

Emerus Holdings, Inc. in Houston, TX seeks a Transfer Center Coordinator to oversee hospital admissions and transfers and to support clinicians in delivering timely, high-quality patient care.

You will coordinate multidisciplinary communications, facilitate conference calls among providers, ensure CMS/EMTALA/HIPAA compliance, document activities precisely, and safeguard patient PHI in a fast-paced environment.

Qualifications

• 2 years hospital ER or hospital-related experience required.
• English fluency, written and oral.
• HS Diploma required.
• Healthcare transfer center experience preferred.
• Superior interpersonal skills and professionalism.
• Ability to manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.

Responsibilities

• Coordinate hospital admissions and transfers.
• Facilitate conference calls between providers to coordinate continuity of care.
• Identify, resolve, and escalate issues and service deviations to leadership.
• Maintain regulatory compliance with CMS Conditions of Participation, EMTALA, DNV, and HIPAA.
• Adhere to company policies and document admissions, transfers, and activities.
• Communicate with multidisciplinary team including providers, nurses, and hospital leadership.
• Establish relationships with partner transfer centers and referral sources.
• Provide professional, confidential handling of patient information.

Skills

Interpersonal skills

Professionalism

Multi-tasking

Attention to detail

English fluency

Strong technical aptitude

Education

High School Diploma

Job description

The purpose of this position is to provide coordination of care during the admission and transfer process. The goal of the position is to support clinicians in the delivery of quality of patient care through innovative and cost-effective best practices. This position promotes multidisciplinary integration to ensure successful continuity of care.

Basic Qualifications

• 2 years hospital related or Emergency Room experience, required
• HS Diploma, required
• Healthcare transfer center experience, preferred
• Superior interpersonal skills
• Maintain a high degree of professionalism
• Ability to manage multiple tasks simultaneously
• Assume personal responsibility for actions
• Possess a strong technical aptitude
• Demonstrate a friendly and service-oriented demeanor
• Strong attention to detail, organizational skills and follow-through discipline required
• Position requires fluency in English, written and oral communication

Essential Job Functions

• Responsible for coordinating hospital admissions and transfers
• Facilitates conference calls between providers to coordinate continuity of care
• Identify, resolve, and escalation issues, process deviations, and service failures to leadership
• Maintain regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA
• Adhere to all company and departmental values, policies, processes, and procedures
• Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions
• Communicates accurately and timely with a multi-disciplinary team including but not limited to providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities
• Establish good rapport and cooperative working relationships with partner transfer centers, non-partner transfer centers, and all other referral sources
• Maintain a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic)
• Provide superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic)
• Adapt to change with a willing and innovative spirit
• Meets all individual and departmental goals and quality standards as assigned
• Safeguard sensitive and confidential company information including patient PHI in remote work environment
• Collaborate with Transfer Center Coordinators for clinical expertise in gathering and reporting appropriate clinical data to ensure continuity of care
• Perform other duties as assigned