Care Communications Associate - Nurse Call & Paging

Highmark Health; Coal Valley (PA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Allegheny Health Network is seeking a frontline communications operator to manage a computer-based nurse call system, paging, messaging, and information lookup for doctors, patients, and staff. The role involves handling calls, locating on-call personnel, and ensuring timely communications throughout the hospital.

Responsibilities include relaying messages, assisting patients and staff, and responding promptly to emergencies, with a focus on accurate information and efficient coordination within

Qualifications

• High school graduation plus some additional knowledge or skills typically acquired by programs or schooling 12 months or less, such as a computer operations program.

Responsibilities

• Answers external telephone calls, relays messages, and provides callers with routine information per company policy.
• Operates a centralized PC based nurse call system.
• Answers patients when they press their call button, locates a nurse or aide, and relays messages.
• Operates paging console for locating personnel and overhead paging.
• Handles emergencies (codes, fires, disasters, alarms) in a timely manner.

Skills

Computer operations

Patient communication

Education

High school diploma or equivalent

Job description

Allegheny Health Network is seeking a frontline communications operator to manage a computer-based nurse call system, paging, messaging, and information lookup for doctors, patients, and staff. The role involves handling calls, locating on-call personnel, and ensuring timely communications throughout the hospital.

Responsibilities include relaying messages, assisting patients and staff, and responding promptly to emergencies, with a focus on accurate information and efficient coordination within