Associate Telecomm / Teamsters - Part Time - Rotational - Jefferson Hospital

Allegheny Health Network; Clairton (Allegheny County); On-site; USD 30,000 - 45,000; Full time

Job summary

Allegheny Health Network in Clairton is seeking a candidate to manage communications via a computer-based answering console and nurse call system. Responsibilities include answering calls, relaying messages, and operating paging systems to facilitate communication among doctors, patients, and staff. Candidates must possess a High School Diploma and preferably have completed a computer operations program. The role requires handling emergencies and providing timely information on patient needs.

Qualifications

• Must demonstrate knowledge typically acquired through high school graduation.
• Specific knowledge or skills from a computer operations program is preferred.

Responsibilities

• Answers external telephone calls and relays messages.
• Operates a centralized PC-based nurse call system.
• Handles emergencies in a timely manner.
• Operates a messaging service and alpha-numeric paging system.

Education

High School Diploma

Computer Operations Program (12 months or less)

Job description

Overview

Allegheny Health Network

GENERAL OVERVIEW: Operates a computer based answering console, computerized windows based nurse call system, messaging center (answering service), operates software on PC for Dr's Messaging, paging console for overhead and pages to facilitate communications between doctors, patients, visitors, and System personnel.

Responsibilities

• Answers external telephone calls, takes and relays messages, and provides callers with routine factual information in accordance with company policy.
• Operates a centralized PC based nurse call system. Answers patients when they press their call button for a nurse, listens to their request and locates a nurse or aide and relay message. To assist patients and staff.
• Operate paging console for purpose of locating personnel not in their offices, overhead and beeper paging, this may require typing and transmitting of messages to Alpha-numeric paging system.
• Operates a messaging service, Alpha-numeric paging and integration of voice mail system.
• Contacts all on-call personnel (OR, ER, Radiologists, Home Care, etc.) for appropriate staff and departments.
• Handles all emergencies (codes, fires, disasters, stats, alarms, etc.) in a timely manner.
• Operates a PC to obtain information on patients’ room numbers and phone numbers and to see which doctors are in the building.

Qualifications

Minimum

• Must be able to demonstrate the knowledge normally acquired through graduation from high school plus some additional specific knowledge or skills typically acquired by attending programs or schooling 12 months or less in duration such as a computer operations program.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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