Emergency Communications Operator | Paging & Call Center

Advocate Health; Barrington (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

Advocate Health is seeking an experienced Telecom/Operations Associate to manage hospital paging, respond to emergency signals, and route calls on the AMCOM/Alcatel system. You will monitor cameras, alert staff, and page personnel as required.

In this role, you will troubleshoot pagers, perform minor phone repairs, keep logs, and support scheduling and coverage during shifts while delivering courteous, patient-focused service in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent required.
• 1 year experience preferred.
• Must speak English fluently and communicate effectively.

Responsibilities

• Answer all incoming/internal calls on the AMCOM/Alcatel system.
• Direct calls to the appropriate department/individual.
• Aid callers dialing out.
• Respond to signals from the emergency panel and wall.
• Alert required personnel per policy and procedure.
• Monitor cameras and notify Public Safety if necessary.
• Page hospital personnel upon request.
• Overhead page for emergencies, codes, drills, etc.
• Exchange/troubleshoot broken pagers and maintain database.
• Perform minor phone repairs and exchanges in staff/patient rooms.
• Log and report trouble to Telecom analyst and/or AMCOM.
• Maintain personnel work schedule and cover absences when needed.
• Arrive for scheduled shifts on time.

Skills

English fluency

Communication skills

Typing 30 wpm

Education

High school diploma or equivalent

Job description

Advocate Health is seeking an experienced Telecom/Operations Associate to manage hospital paging, respond to emergency signals, and route calls on the AMCOM/Alcatel system. You will monitor cameras, alert staff, and page personnel as required.

In this role, you will troubleshoot pagers, perform minor phone repairs, keep logs, and support scheduling and coverage during shifts while delivering courteous, patient-focused service in a fast-paced healthcare environment.