Care Center Scheduler & Customer Advocate

Classic Collision Corporate Services LLC; Bellevue (WA); Hybrid; USD 38,000 - 58,000; Full time

Job summary

Classic Collision is seeking a Care Center representative to answer inquiries from customers and insurers via phone, SMS, and chat. You will schedule appointments with shops using CCC One and maintain professional communication across teams.

The role requires strong customer service skills, proficiency in Microsoft Teams and Outlook, and the ability to handle inbound/outbound calls and multiple channels using 8x8. Occasional Saturdays may be required.

Qualifications

• Customer service background is a must.
• Professional phone presence both inbound/outbound calling.
• Call Center background a plus.
• Understanding of the Collision industry is a huge plus.

Responsibilities

• Dispatch and schedule appointments accurately using CCC One.
• Be proficient in Microsoft Teams.
• Be proficient in Microsoft Outlook.
• Answer questions via 8x8 related to status updates for vehicles.
• Escalate requests as needed.
• Handle inbound and outbound contacts via phone, chat, email, and SMS with 8x8.
• Partner with shops, the DRPs, and their workflows.
• Coordinate with Regional Office Managers and Regional Managers.

Skills

Customer service

Microsoft Teams

Microsoft Outlook

8x8 communications

Windows OS

Tools

CCC1

Job description

Classic Collision is seeking a Care Center representative to answer inquiries from customers and insurers via phone, SMS, and chat. You will schedule appointments with shops using CCC One and maintain professional communication across teams.

The role requires strong customer service skills, proficiency in Microsoft Teams and Outlook, and the ability to handle inbound/outbound calls and multiple channels using 8x8. Occasional Saturdays may be required.