CARE CENTER AGENT - CASUAL

Independence Health System, Care Center; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Job summary

Independence Health System, Care Center is seeking a Care Center Agent to be the first point of contact for patients by phone, handling information requests and scheduling appointments. You will learn patient needs and ensure accurate demographics while verifying insurance details and assisting with referrals and authorizations.

The role requires basic computer skills and a minimum High School Diploma; Medical Terminology is preferred.

Qualifications

• High School Diploma or equivalent is required.
• Typing speed of 35 wpm and basic computer skills are required.
• Medical Terminology is preferred but not required.

Responsibilities

• Act as first point of contact for patients by phone to assess needs and provide information and assistance.
• Schedule office appointments using excellent customer service and understanding of patient needs.
• Obtain accurate demographic information and verify insurance details; assist with referrals and authorizations as needed.

Skills

Typing 35 wpm

Basic computer skills

Education

High School Diploma

Medical Terminology (preferred)

Job description

The Care Center Agent acts as the first point of contact for patients to meet their needs for information, support, and assistance by phone. The Care Center Agent is responsible for scheduling office appointments utilizing exceptional customer service skills to gain an understanding of the patient’s needs. Responsible to obtain accurate demographic information and verify proper insurance information. Additional responsibilities may include data reporting and obtaining referrals and authorizations.

Education

• Minimum: High School Diploma or equivalent
• Preferred: Medical Terminology

Registration/Certification/Licensure

N/A

Experience

• Minimum: Proven basic computer skills and ability to type 35 words per minute.
• Preferred: One year experience in a switchboard, medical practice, or call center.

Other Requirements

N/A