CALL CENTER AGENT

Mid-State Orthopaedic and Sports Medicin; Alexandria (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Mid-State Orthopaedic and Sports Medicin is seeking a patient services professional to handle high-volume call center inquiries, triage, and routing to clinical staff. The role includes updating patient information in the EHR and maintaining knowledge of clinic schedules and protocols, with duties as assigned.

Ideal candidates are team players who are detail oriented and capable of handling varied inquiries with professionalism and efficiency.

Qualifications

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Responsibilities

• Answers and triages inbound calls in a high volume call center.
• Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.
• Receives and forwards patient requests to appropriate clinical staff in a timely manner.
• Enters patient information into the electronic health records (EHR) system.
• Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.
• Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.
• Performs other duties as assigned.

Job description

• Answers and triages inbound calls in a high volume call center.
• Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.
• Receives and forwards patient requests to appropriate clinical staff in a timely manner.
• Enters patient information into the electronic health records (EHR) system.
• Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.
• Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.
• Performs other duties as assigned.

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
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