CALL CENTER AGENT

Mid State Ortho; Alexandria, Northern (LA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Mid State Ortho in Alexandria, LA is seeking a patient services representative to handle inbound calls in a high-volume call center, assist patients and caregivers, and forward requests to clinical staff.

You will enter patient information into the electronic health records (EHR) system and escalate complex issues to the Call Center Team Lead or Manager for guidance, while staying up-to-date on schedules and clinic updates. The role emphasizes teamwork and attention to detail.

Responsibilities

• Answers and triages inbound calls in a high volume call center.
• Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.
• Receives and forwards patient requests to appropriate clinical staff in a timely manner.
• Enters patient information into the electronic health records (EHR) system.
• Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.
• Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.

Job description

• Answers and triages inbound calls in a high volume call center.
• Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.
• Receives and forwards patient requests to appropriate clinical staff in a timely manner.
• Enters patient information into the electronic health records (EHR) system.
• Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.
• Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.
• Performs other duties as assigned.

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
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