CALL CENTER AGENT

Miranda HR; San Juan (PR); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Health & Wellness Insurance

Job summary

Miranda HR is seeking a dedicated Customer Service Representative in San Juan, Puerto Rico. This role involves assisting customers with inquiries, processing orders, and maintaining records. Ideal candidates will possess a high school diploma and have 0-2 years of experience in customer service. Strong communication skills and the ability to work in a fast-paced environment are key requirements. Our company offers incentives and essential health benefits.

Qualifications

• 0-2 years of experience in a customer service role.
• Capable of managing multiple tasks in a fast-paced environment.

Responsibilities

• Assist customers with inquiries and provide accurate information.
• Handle and resolve customer complaints in a professional manner.
• Process orders, forms, and applications efficiently.
• Maintain customer records and update information as necessary.

Skills

Strong communication and interpersonal skills

Customer-focused

Ability to follow scripts

Education

High School Diploma or equivalent

Job description

Job Description

Employee Recognition and Rewards

Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

Professional Development

Job Training

Description

• Assist customers with inquiries and provide accurate information.
• Handle and resolve customer complaints in a professional manner.
• Process orders, forms, and applications efficiently.
• Maintain customer records and update information as necessary.
• Provide exceptional service while adhering to company guidelines.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patient, empathetic, and customer-focused.
• Responsibilities and Duties: Ability to follow scripts and guidelines when necessary.
• Working Conditions: Ability to work in a fast-paced environment and manage multiple tasks.