Care Advocate Team Lead (Hybrid)

Universal Health Services; McAllen (TX); Hybride; USD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Loan Forgiveness Program

Competitive Compensation

Generous Paid Time Off

Medical, Dental, Vision Plans

401(K) with company match

Career development opportunities

Résumé du poste

Prominence Health is seeking a Care Advocate Supervisor to oversee the delivery of benefits and services for Health Plan members. This role requires a person who can navigate complex situations within a shifting software environment while ensuring high levels of customer service.

The supervisor will manage a team of Care Advocates, provide coaching, and handle escalated issues. Candidates should possess strong healthcare management experience and excellent communication skills.

Qualifications

• At least two years of healthcare management experience.
• Experience with health plans or employer healthcare benefits.
• Proven ability to de-escalate customer issues.

Responsabilités

• Ensure high-level customer service as a Care Advocate Supervisor.
• Manage and coach a team of Care Advocates effectively.
• Resolve escalated issues and set team priorities.

Connaissances

Healthcare management

Customer service

Call center management

Complex problem solving

Communication skills

Process improvement

Formation

Associate's degree or equivalent experience

Outils

Microsoft Office

Budgetary software

Time and attendance software

Description du poste

Prominence Health is seeking a Care Advocate Supervisor to oversee the delivery of benefits and services for Health Plan members. This role requires a person who can navigate complex situations within a shifting software environment while ensuring high levels of customer service.

The supervisor will manage a team of Care Advocates, provide coaching, and handle escalated issues. Candidates should possess strong healthcare management experience and excellent communication skills.