Central Scheduler 1

Loma Linda; San Bernardino (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

LLUH is seeking a Central Scheduler 1 to handle incoming calls for the Access Center, coordinating scheduling, pre-registration and insurance eligibility for hospital and physician services.

Responsibilities include assisting callers with insurance eligibility/status, assigning referrals and authorizations, and guiding callers through appointment instructions. Requires clear communication, ability to work under pressure, and familiarity with Outlook, Epic, Jabber.

Qualifications

• One year of experience in a customer service, sales environment, or clinical setting.
• Experience with various insurance products preferred (managed care, Medi-Cal, Medicare, commercial insurances and California Children’s Services).
• Able to keyboard 25 wpm.
• Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g. Outlook, Epic, Jabber).
• Operate/troubleshoot basic office equipment required for the position.

Responsibilities

• Handle incoming calls for the Access Center and provide services via telecommunications and computer systems.
• Coordinate scheduling, pre-registration and insurance eligibility for hospital and physician services.
• Explain insurance eligibility status and plan benefits; assign referrals and authorizations as required.
• Provide instructions for scheduled appointments and relay requests to clinical staff; support registration for classes and events.
• Assist callers with transfers and general information for LLUH marketing lead initiatives and physician referral services.

Skills

Insurance knowledge

Typing 25 wpm

English communication

Outlook

Epic

Jabber

Office equipment

Multi-tasking

Professional communication

Attention to detail

Independent work

Color vision

Hearing ability

Tools

Epic System

Outlook

Job description

Job Summary

The Central Scheduler 1 is responsible for answering incoming calls for the Access Center in order to provide a variety of services through utilizing state-of-the-art telecommunications and computer information systems. Coordinates the scheduling, pre-registration and insurance eligibility for both hospital and physician practice services. Assists callers by explaining insurance eligibility status and plan benefits, assigns appropriate referral and authorization based on insurance requirements, and provides all relevant instructions for scheduled appointments. Relays requests and symptoms to clinical staff via appropriate communication tools to ensure the caller gets the care they need. Provides general caller transfers and registration for a variety of classes, programs and events, physician to physician communication, general public information for LLUH marketing lead initiatives, physician referral services and point of service collections. Performs other duties as needed.

Education and Experience

One year of experience in a customer service, sales environment, or clinical setting required.

Knowledge and Skills

Experience with various insurance products preferred (managed care, Medi-Cal, Medicare, commercial insurances and California Children’s Services). Able to keyboard 25 wpm. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g. Outlook, Epic, Jabber). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications

None.