Central Scheduler Patient Access

Riverview Health; Noblesville (IN); On-site; USD 37,000 - 52,000; Full time

Job summary

Riverview Health in Noblesville, IN seeks a Scheduling Coordinator to manage central scheduling for multiple departments. You will inform patients about prep needs and provide excellent customer service while protecting patient confidentiality and data privacy.

The role requires 1–3 years in a healthcare call center and a high school diploma, with preferred medical terminology coursework or certification and 5 years outpatient scheduling experience across departments, including CPT/ICD-9-CM

Qualifications

• Minimum: High School Diploma.
• Preferred: Medical terminology coursework and/or medical certification program.
• Minimum: 1–3 years call center experience with emphasis on customer service within healthcare setting.
• Preferred: 5 years outpatient scheduling experience across multiple departments with CPT/ ICD-9-CM knowledge.

Responsibilities

• Schedule all outpatient and inpatient procedures for multiple departments.
• Communicate scheduling information and prep to internal and external customers while protecting patient confidentiality.
• Collaborate with patients, physicians, office staff and clinicians to obtain scheduling details and schedule procedures.
• Work Monday–Friday, 08:30–17:00 and maintain knowledge of department operations.
• Demonstrate strong organizational skills and ability to set priorities.
• Communicate effectively, both verbally and in writing, and relate well to patients and families.
• Demonstrate independent access to confidential information and handle it appropriately.
• Possess knowledge of medical terminology and basic computer applications.

Skills

Customer service

Communication

Organizational skills

Teamwork

Confidentiality

Medical terminology

Education

High School Diploma

Medical terminology coursework

Medical certification program

Tools

PC & office apps

EHR systems

Job description

Integral part of the Central Scheduling Team that provides full service central scheduling functions for all clients/physicians. Makes patients aware of necessary prep information while providing great customer service at all times.

JOB DUTIES AND RESPONSIBILITIES

• Central Scheduling responsibilities include scheduling all outpatient and inpatient procedures for multiple departments.
• Effectively communicating scheduling information and preps to internal and external customers, while maintaining a focus on customer services and patient confidentiality.
• Work with patients, physicians, office staff and clinicians to obtain scheduling information and accurately schedule patient’s procedures.
• Must be able to work Monday thru Friday, hours from 0830 to 1700
• Must demonstrate a thorough knowledge of various department operations
• Must demonstrate good organizational skills and ability to set priorities.
• Must be able to communicate effectively, both verbally and in writing.
• Must have excellent interpersonal skills to relate effectively and compassionately with patients and family members
• Must be able to relate effectively as a team member.
• Must have knowledge of PC and networked computer applications
• Must be able to demonstrate a high degree of independent access to confidential patient and organizational information and must be abele to handle such information appropriately.
• Must have knowledge of medical terminology.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

Minimum: High School Diploma

Preferred: Medical terminology coursework and/or medical certification program.

Minimum: 1-3 years call center experience with emphasis on customer service within healthcare setting.

Preferred: 5 years preferred experience in outpatient scheduling for multiple departments including experience and knowledge of CPT/ICD 9-CM codes

Equal Opportunity Employer
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