Care Access Eligibility Specialist

Savista, LLC; Hackensack (NJ); On-site; USD 30,000 - 34,000; Full time

Job summary

Savista, LLC is seeking a Patient Financial Counselor to help patients navigate Medicaid, Medicare, disability programs, and hospital charity care. You will meet with patients in person, assess eligibility, and guide them through the application process while maintaining HIPAA-compliant records.

The role requires English and Spanish proficiency, strong organizational skills, and a compassionate approach to complex financial discussions.

Qualifications

• High school diploma or GED required.
• Proficiency in English and Spanish required.
• At least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling.
• Flexibility to support nearby hospital locations within the market area.
• Strong organizational skills with ability to manage multiple priorities and maintain accuracy.
• Excellent verbal and written communication skills with empathetic approach.
• Ability to explain financial information and solutions clearly to patients.
• Reliable transportation and a valid driver’s license.

Responsibilities

• Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide guidance on programs.
• Facilitate the application process for Medicaid, Medicare, Disability, and hospital charity care with timely documentation.
• Act as liaison between patients, hospital staff, and government agencies to establish eligibility and secure funding.
• Manage multiple patient cases with prioritized tasks to meet deadlines and follow up on applications.
• Clearly communicate financial obligations and funding options to patients in an empathetic manner.
• Maintain accurate, confidential records in HIPAA-compliant fashion.
• Contribute to productivity and quality metrics for financial counseling objectives.
• Use multiple systems/databases to gather, track, and report patient data.
• Assist with vacancy coverage and complete special projects as assigned.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Attention to detail

Driver's license

Education

High school diploma or GED

Job description

Savista, LLC is seeking a Patient Financial Counselor to help patients navigate Medicaid, Medicare, disability programs, and hospital charity care. You will meet with patients in person, assess eligibility, and guide them through the application process while maintaining HIPAA-compliant records.

The role requires English and Spanish proficiency, strong organizational skills, and a compassionate approach to complex financial discussions.