Cardiology Unit Coordinator — Patient Flow & Service

Beth Israel Lahey Health; Boston (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is seeking an operationally focused unit support role to help coordinate patient flow, admissions, and daily communications within the unit. You will work closely with nurses and staff to ensure timely admissions, transfers and discharges while delivering high-quality customer service to patients and visitors.

The role requires strong communication skills, basic computer familiarity, and the ability to navigate standard health-system software.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 0-1 years related work experience required.
• Prior customer service experience.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

Responsibilities

• Facilitates patient flow through the unit.
• Coordinates admissions with admitting, nursing staff and admission facilitator.
• Assists providers and ensures availability of needed supplies.
• Obtains and communicates information for requested tests and procedures.
• Coordinates registration process for established protocols.
• Answers patient call lights in a timely manner and responds within scope of role.
• Greets and directs patients, families, visitors and staff.
• Identifies self and provides informative, non-clinical information when requested.
• Utilizes information systems supporting unit operations (order entry, bed tracking, nursing call system).
• Serves as a point person for resolution of IS issues.
• Maintains basic competency in trouble shooting printer/copier/fax issues.
• Ensures patients are properly charged for equipment, supplies and outside purchases.
• Coordinates special purchase for patient care needs (e.g. specialty beds).
• Ensures equipment in the unit is maintained and logs kept.
• Performs/monitors activities related to JCAHO.
• Manages the unit based patient valuables program.
• Investigates lost belongings and reports findings.

Skills

Customer service

Written communications

Oral communications

Basic computer skills

Web-based applications

Education

High School diploma or GED

Associate's degree preferred

Job description

Beth Israel Lahey Health is seeking an operationally focused unit support role to help coordinate patient flow, admissions, and daily communications within the unit. You will work closely with nurses and staff to ensure timely admissions, transfers and discharges while delivering high-quality customer service to patients and visitors.

The role requires strong communication skills, basic computer familiarity, and the ability to navigate standard health-system software.