Cardiology Scheduling & Patient Experience Lead

Intermountain Healthcare; Billings (MT); On-site; USD 26,000 - 36,000; Full time

Job summary

Intermountain Healthcare seeks an Enhanced Scheduler to register and schedule patients system-wide, aiming to exceed patient expectations with a single call. You will review insurance benefits and costs with patients, obtain demographic and clinical information, coordinate pre-certifications, and ensure pre-operative tests are scheduled.

This role supports providers by acting as a single point of contact between referring offices and facilities, with on-site schedule management at Billings

Qualifications

• Two years of related experience in a health care scheduling role.
• Excellent communication and customer service skills for in-person and phone interactions.
• Proficient in computer use and EMR systems.

Responsibilities

• Schedule and register patients for visits and procedures.
• Explain insurance coverage, costs, and payment options.
• Collect required demographics and clinical information.
• Coordinate pre-certifications and pre-operative tests.
• Greet patients, answer phones, and document interactions in EMR.
• Balance payments and post receipts.

Skills

Strong communication

Customer service

Computer skills

Education

High school diploma or equivalent

Job description

Intermountain Healthcare seeks an Enhanced Scheduler to register and schedule patients system-wide, aiming to exceed patient expectations with a single call. You will review insurance benefits and costs with patients, obtain demographic and clinical information, coordinate pre-certifications, and ensure pre-operative tests are scheduled.

This role supports providers by acting as a single point of contact between referring offices and facilities, with on-site schedule management at Billings