Cardiology Scheduling & Patient Access Specialist

Cardiac-Study-Center-; Spokane (WA); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Paid time off

Tuition Assistance

Competitive compensation

Job summary

Cardiac Study Center / Pulse Heart Institute in Spokane, WA is seeking a Patient Services Representative (Call Center) to ensure timely scheduling and excellent patient service. This full-time role supports cardiology clinics, coordinates patient appointments, and maintains accurate records in EMR systems.

The position emphasizes high-volume, detail-focused work in a structured environment with Monday–Friday shifts and 8-hour days.

Qualifications

• 2 years of customer service experience required
• Strong verbal communication skills essential
• Ability to manage multiple tasks in a fast-paced call environment
• High attention to detail and organizational skills

Responsibilities

• Schedule new and returning cardiology appointments
• Maintain provider schedules according to guidelines
• Ensure accuracy of patient demographics and details
• Respond to inquiries with professionalism and empathy
• Coordinate communication between patients, providers, and internal teams
• Adhere to HIPAA and OSHA standards in all interactions
• Maintain accurate documentation in EMR systems
• Provide cross-coverage across clinic locations as needed

Skills

Customer service

Verbal communication

Multitasking

Attention to detail

Job description

Cardiac Study Center / Pulse Heart Institute in Spokane, WA is seeking a Patient Services Representative (Call Center) to ensure timely scheduling and excellent patient service. This full-time role supports cardiology clinics, coordinates patient appointments, and maintains accurate records in EMR systems.

The position emphasizes high-volume, detail-focused work in a structured environment with Monday–Friday shifts and 8-hour days.