Call Center Patient Services Representative at Cardiac Study Center Spokane, WA

kozmetickesluzby.vecnakraska.sk - Jobboard; Spokane (WA); On-site; USD 26,711 - 48,381; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement benefits

Paid time off

Job summary

Cardiac Study Center in Spokane, WA, is seeking a full-time Patient Services Representative (Call Center) to efficiently manage patient calls and maintain schedules. This role plays a vital part in delivering compassionate patient care and fostering communication.

The position offers a salary starting at $19.39, with benefits including medical, dental, and retirement plans. Applicants are encouraged to possess 2 years of customer service experience and a preferred year of healthcare experience.

Qualifications

• 2 Years of Customer Service experience.
• 1 year of healthcare experience (preferred, not required).

Responsibilities

• Efficiently route patient calls.
• Maintain a well-organized schedule per provider preference.
• Assist patients with any questions they may have.
• Adhere to HIPAA and OSHA standards at all times.
• Assist with coordinating communication between patients and other departments.
• Work in other locations as needed for coverage.

Skills

Customer Service Experience

Healthcare Experience

Job description

Call Center Patient Services Representative job at Cardiac Study Center. Spokane, WA.

Patient Services Representative (Call Center) – General and Specialty Cardiology

Cardiac Study Center/ Pulse Heart Institute, Spokane, WA

The Company

Since its creation, Cardiac Study Center (CSC) has contracted with Pulse Heart Institute for outpatient cardiology and billing services. CSC is a proud partner of Pulse, and has provided outpatient cardiology services in the Puget Sound Region for over 50 years. CSC partnered with MultiCare Health System to create Pulse Heart Institute in 2016 to work toward improving the health of cardiac patients.

Environment and Shift Details

This role is full-time, 40 hours per week, 8-hour Monday – Friday—closed weekends and holidays.

Location

801 W 5th Ave, Spokane, WA 99204

Qualifications

• 2 Years of Customer Service experience.
• 1 year of healthcare experience (preferred, not required)

Position Summary

In this transformative period at Cardiac Study Center/Pulse Heart Institute, our Patient Services Representative (Call Center) Schedulers are integral to our journey towards excellence in cardiology. They are crucial in introducing compassionate patient care, efficient operations, and meaningful patient interactions within our outpatient cardiology settings. This role facilitates strong communication between providers and patients, fostering cohesion and collaboration in the clinic. Additionally, Patient Services Representative (Call Center) provides the opportunity to promote their professional growth through strong peer connections and open communication, setting the stage for an enriching career in cardiology.

Responsibilities

• Efficiently route patient calls.
• Maintain a well-organized schedule per provider preference.
• Assist patients with any questions they may have.
• Adhere to HIPAA and OSHA standards at all times.
• Assist with coordinating communication between patients and other departments.
• Work in other locations as needed for coverage.

Pay and Benefit Expectations

Cardiac Study Center/ Pulse Heart Institute provides a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. As various pay transparency laws require, CSC/ PHI shares a competitive compensation range for candidates hired into each position. The starting pay for this position is $19.39 and the pay scale is $19.39- $35.12 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education.

Requisition ID

47040