Patient Experience Associate — Check-In & Billing

Jackalope Digital LLC; Chicago, Northern (IL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Competitive benefits package

Job summary

Northwestern Medicine seeks a Patient Service Representative to greet patients, check them in and out, verify demographics and insurance, and assist with registration across the Northwestern Medicine system.

The role emphasizes delivering exemplary customer service in a fast-paced healthcare environment, with opportunities to support scheduling and payment processing while maintaining patient confidentiality and compliance standards.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience.
• Bachelor’s degree preferred.
• Healthcare experience and knowledge of medical terminology preferred.
• Bilingual abilities a plus.

Responsibilities

• Greet patients and guests, check them in/out, and provide visit information.
• Confirm identity and update demographics/insurance information.
• Collect co-payments and process payments.
• Post payments and perform end-of-day cash handling tasks.
• Schedule appointments and complete registration as needed.
• Maintain waiting areas and inform patients of delays or changes.

Skills

Customer service

Communication

Bilingual

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine seeks a Patient Service Representative to greet patients, check them in and out, verify demographics and insurance, and assist with registration across the Northwestern Medicine system.

The role emphasizes delivering exemplary customer service in a fast-paced healthcare environment, with opportunities to support scheduling and payment processing while maintaining patient confidentiality and compliance standards.