Cardiology Patient Access & Scheduling Pro

CardioOne, Inc.; Warrenville (IL); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

401K match

Paid Time Off 12 days

8 Paid Federal Holidays

Job summary

CardioOne's Midwest Cardiovascular Institute (MCI) is seeking a highly motivated Patient Access Representative to join our team! You will serve as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the office.

You will be operating a multi-line switchboard, directing calls and scheduling patient appointments according to clinic guidelines.

Qualifications

• High school diploma or equivalent; additional medical office certification is a plus.
• Proven receptionist or customer service experience, preferably in healthcare.
• Familiarity with medical terminology and procedures.
• Experience with a multi-line switchboard preferred.
• Strong interpersonal and communication skills and ability to multitask.

Responsibilities

• Answer 100-150 incoming calls daily.
• Accurately schedule appointments and route messages to the correct team.
• Ensure proper documentation in the medical record.
• Meet performance goals (e.g., 85% calls answered in under 30 seconds).
• Perform other duties to support clinic operations.

Skills

Receptionist experience

Healthcare customer service

Multitasking

Empathy

Professional demeanor

Education

High school diploma

Tools

Scheduling software

Electronic Health Records (EHR)

Microsoft Office

Job description

CardioOne's Midwest Cardiovascular Institute (MCI) is seeking a highly motivated Patient Access Representative to join our team! You will serve as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the office.

You will be operating a multi-line switchboard, directing calls and scheduling patient appointments according to clinic guidelines.