Cardiology Clinic Assistant - Onsite Patient Concierge

Newton-Wellesley Hospital; Hyannis (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Onsite role

Job summary

Newton-Wellesley Hospital in Hyannis, MA is seeking a full-time Clinic/Practice Assistant to support the cardiology clinic onsite, Monday through Friday from 8:00am to 4:30pm.

The Clinic/Practice Assistant serves as the face of the medical group, handling front-desk tasks, patient check-in/check-out, scheduling, billing forms, and basic clerical duties to ensure smooth clinic operations. This role supports Cape Cod patients and the Mass General Brigham network.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience: healthcare office experience 0-1 year required.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Skills

Customer service

Administrative support

Scheduling

Education

High School Diploma or Equivalent

Job description

Newton-Wellesley Hospital in Hyannis, MA is seeking a full-time Clinic/Practice Assistant to support the cardiology clinic onsite, Monday through Friday from 8:00am to 4:30pm.

The Clinic/Practice Assistant serves as the face of the medical group, handling front-desk tasks, patient check-in/check-out, scheduling, billing forms, and basic clerical duties to ensure smooth clinic operations. This role supports Cape Cod patients and the Mass General Brigham network.