Cardiology Clinic Administrative Specialist

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

Penn Medicine is seeking an Administrative Services Associate in the Cardio Echo department at the Perelman Center. You will help manage a busy clinical practice, triage calls, schedule outpatient visits and procedures, and assist with authorizations and billing while supporting patients and staff.

The role involves coordinating schedules, processing records, and facilitating pre-operative activities. Strong customer service, organization, and healthcare office experience are essential for

Qualifications

• H.S. Diploma or GED is required.
• 2+ years medical office or customer service experience.
• Related clinical office experience is required.
• A degree may substitute for experience.

Responsibilities

• Greets, screens, schedules and directs patients in a prompt, positive, pleasant manner at all times.
• Retrieves and processes incoming medical records/images, ensure scanning and physician review.
• Ensures diagnostic testing and other evaluations are completed before visit if applicable.
• Assists physician with outpatient hours, maintains clinical schedule and rescheduling as needed.
• Traveling to clinic location if applicable.
• Schedules procedures and OR/Lab for patients as directed by the provider.
• Coordinates pre-op tests, x-rays, labs and other items for surgery readiness.
• Handles pre-op documents, submissions and ensures forms are signed.
• Processes medication refill requests and triages to staff.
• Coordinates cases with medical equipment reps as required.
• Completes medication authorizations and prior authorizations for procedures.
• Obtains medication pricing and coverage information for patients.
• Initiates Tier 1 prescription exemptions as needed.
• Schedules tests, procedures, and follow-up services as requested by providers.
• Completes medical records requests and handles patient correspondence.
• Answers and screens all phone calls and patient inquiries.
• Maintains calendars, schedules, meetings and minutes as needed.
• Schedules travel and lodging for physicians and handles expenses submissions.
• Updates CVs in FEDs and distributes letters per attending physician direction.
• Coordinates journal article submissions and permissions.
• Coordinates visits for visiting scholars and recruitment interviews.
• Manages on-call schedule and changes in Qgenda.
• Billing duties: use CPT codes and ensure timely billing.
• Maintain knowledge of third-party payer reimbursement and pre-registration items.

Education

H.S. Diploma/GED (Required)

2+ years medical office or customer service experience

Related clinical office experience required

A degree may be considered in lieu of experience

Job description

Penn Medicine is seeking an Administrative Services Associate in the Cardio Echo department at the Perelman Center. You will help manage a busy clinical practice, triage calls, schedule outpatient visits and procedures, and assist with authorizations and billing while supporting patients and staff.

The role involves coordinating schedules, processing records, and facilitating pre-operative activities. Strong customer service, organization, and healthcare office experience are essential for