Cardiology - Access Coordinator- Part Time

Children's Hospital of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Part time

Job summary

An innovative healthcare institution is seeking a dedicated scheduler to join their team. This part-time role offers a unique opportunity to make a significant impact on patient care through complex scheduling and coordination. The ideal candidate will thrive in a dynamic environment, utilizing their expertise in EPIC and customer service to ensure seamless appointment management. Join a diverse community committed to advancing pediatric healthcare and fostering an inclusive workplace. If you are organized, dependable, and passionate about making a difference, this position is perfect for you!

Qualifications

• 3+ years of scheduling experience in a healthcare environment.
• Must be proficient in EPIC and have strong customer service skills.

Responsibilities

• Answer referral calls and handle scheduling requests.
• Coordinate appointments and provide excellent customer service.
• Assist patients with clinical information and records.

Skills

Organizational Skills

Communication Skills

EPIC Knowledge

Customer Service

Insurance Verification

Conflict Resolution

Complex Scheduling

Education

High School Diploma / GED

Bachelor's Degree

Tools

EPIC

Job description

SHIFT: Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP’s Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We focus on attracting, cultivating, and retaining talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage candidates of all races, colors, ethnicities, religions, perspectives, sexes, backgrounds, and lived experiences to apply.

A Brief Overview

This scheduler position is part-time, 20 hours a week, with 8-hour shifts. No weekends or holidays. The position requires experience in a healthcare setting and at least 3 years of previous scheduling experience. The main responsibility will be complex scheduling involving multiple schedules. Preference will be given to candidates with EPIC experience and an interest in data. The role involves partnering with triage nurses to understand the urgency of appointment needs.

This position serves as the single point of contact for patients and their families, aiming for "one call does it all." Responsibilities include fielding phone calls and in-person scheduling requests, monitoring and processing online requests, follow-up appointments, second opinions, and tracking referral sources. Must handle complex scheduling across multiple providers at Philadelphia campus and community locations. Also, assist patients/families in obtaining clinical information and records before visits. Proficiency in EPIC and accurate data entry, including insurance verification, are required. Cross-coverage for other access coordinators may be needed.

What you will do

• Answer referral calls, respond to orders, and handle in-person scheduling requests.
• Complete intake interviews with families or referring physicians to gather patient and insurance information. Coordinate scheduling of appointments and procedures.
• Inform physicians and families about next steps and requirements for visits.
• Coordinate appointment scheduling with other schedulers as needed.
• Provide excellent customer service to providers, staff, families, and patients.
• Perform other tasks as required by supervisor or manager.

Education Qualifications

• High School Diploma / GED required.
• Bachelor's Degree preferred.

Experience Qualifications

• Experience working in a healthcare environment with complex scheduling required.
• Minimum of five (5) years related healthcare experience; database maintenance experience preferred.
• At least three (3) years of scheduling experience required.

Skills and Abilities

• Organized, dependable, able to make independent judgments.
• Excellent telephone and written communication skills.
• Proficiency in computer skills; EPIC knowledge preferred.
• High interpersonal skills and ability to resolve conflicts.
• Strong commitment to customer service.
• Knowledge of insurance verification and authorization processes.
• Experience with complex scheduling.

Additional Information

All professionals working onsite at any CHOP location must be vaccinated for COVID-19 as a condition of employment. Learn more.

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