Supervisor Patient Access - Part Time - Evening - Emergency Department - Center City

Thomas Jefferson University & Jefferson Health; Philadelphia, San Jose (Philadelphia County, CA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Supervisor of Patient Access to lead daily registration functions and enhance patient experiences. This role involves overseeing staff, ensuring compliance with healthcare regulations, and fostering a positive work environment. Candidates should have strong leadership skills, experience in patient registration, and a background in healthcare. Join a team dedicated to improving patient access and operational efficiency in a dynamic healthcare setting. This opportunity is perfect for those looking to make a significant impact in patient care and operational excellence.

Qualifications

• Associate's degree in healthcare or business administration is required.
• 5 years of relevant healthcare experience is acceptable.
• At least 2 years of patient registration experience required.

Responsibilities

• Oversee daily registration functions and ensure compliance with protocols.
• Manage staffing schedules and respond to patient complaints.
• Participate in hiring and onboarding new employees.

Skills

Verbal Communication

Written Communication

Customer Service

Problem-Solving

Decision-Making

Leadership

Interpersonal Skills

Quality Assurance

Critical Thinking

Education

Associate's Degree in Healthcare or Business Administration

Bachelor's Degree

HFMA Certifications

Tools

Microsoft Office

EPIC

Cerner

Job description

Job Details

The Supervisor of Patient Access oversees the daily registration functions within Patient Access's scope of work. They ensure the operational unit is staffed appropriately and promote a positive patient experience for patients and families. The supervisor demonstrates strong verbal and written communication skills and excellent customer service when interacting with staff, patients, families, and leadership. They supervise efficient and compliant registration processes, ensuring adherence to regulatory and compliance requirements, including departmental and institutional protocols. They prioritize responsibilities to complete daily work, resolve departmental and patient issues as needed, and monitor key performance metrics to meet goals.

In addition, the supervisor will:

1. Interact with co-workers, visitors, and other staff in line with Jefferson's values.
2. Maintain staffing schedules, including timely responses to time-off requests, manage resources to ensure coverage with minimal or no overtime, and ensure smooth department operations.
3. Manage on-site operations such as MyTime payroll & attendance, downtime support, and deposit reconciliation, adhering to project deadlines and budgets.
4. Respond to patient complaints or stakeholder concerns and continuously seek process improvements.
5. Participate in interviewing, hiring, and onboarding new employees, ensuring they are fully trained and competent.
6. Provide constructive feedback, escalate issues timely, and appraise staff performance, addressing complaints and resolving issues, acting as a mentor.
7. Manage staff time and attendance for compliance and demonstrate a professional demeanor to foster a positive attitude.
8. Ensure compliance with regulatory and institutional protocols, meet performance metrics, and complete staff quality assurance reviews.
9. Complete annual performance evaluations, providing feedback on performance and goal achievement to the Regional Manager.

Job Description

Education:

An Associate's degree in healthcare or business administration is required. Alternatively, a minimum of 5 years of relevant healthcare experience in a physician office, hospital, insurance provider, or related field is acceptable. A Bachelor's degree and HFMA certifications are preferred.

Experience:

At least 2 years of patient registration experience and 3 years of supervisory experience in healthcare settings are required. Proficiency with computers, Microsoft Office, and healthcare EHR systems like EPIC or Cerner is also required.

Excellent communication, problem-solving, and decision-making skills are essential, along with knowledge of patient registration processes, insurance coverage, and healthcare regulations. Strong leadership, interpersonal, quality assurance, and critical thinking skills are necessary.

Work Shift

Workday Evening (United States of America)

Worker Sub Type

Regular

Primary Location Address

132 S 10th Street, Philadelphia, Pennsylvania, United States of America