Supervisor Patient Access - Part Time - Days - Emergency Department - Center City

Thomas Jefferson University & Jefferson Health; Philadelphia, San Jose (Philadelphia County, CA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Supervisor of Patient Access to lead the registration team in a fast-paced healthcare environment. This role is pivotal in ensuring a positive patient experience, overseeing daily operations, and maintaining compliance with regulatory standards. The ideal candidate will have a strong background in patient registration, excellent leadership abilities, and a commitment to fostering a supportive team atmosphere. If you are passionate about enhancing patient care and have a knack for problem-solving, this position offers a rewarding opportunity to make a significant impact in the healthcare sector.

Qualifications

• 5+ years of relevant healthcare experience required.
• Minimum 2 years of patient registration experience required.
• Strong leadership and interpersonal skills necessary.

Responsibilities

• Oversees daily registration functions and ensures compliance.
• Manages staffing schedules and resolves departmental issues.
• Conducts performance evaluations and mentors staff.

Skills

Patient Registration

Leadership Skills

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Quality Assurance

Critical Thinking

Education

Associate's Degree in Healthcare or Business Administration

Bachelor's Degree

HFMA Certifications

Tools

Microsoft Office

EPIC

Cerner

Job description

Job Details

The Supervisor of Patient Access oversees the daily registration functions within Patient Access's scope of work. Ensures the operational unit is staffed appropriately. Promotes a positive patient experience for patients and families. Demonstrates strong verbal and written communication and customer service skills when interacting with staff, patients, families, and leadership. Supervises efficient and compliant registration processes, ensuring regulatory and compliance requirements are met, including adherence to departmental and institutional protocols. Prioritizes responsibilities to complete daily work requirements, resolves departmental and patient problems as needed, and monitors key performance metrics to ensure goals are achieved.

In addition, the Supervisor will do the following:

1. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
2. Maintains staffing schedules, including timely responses to requests for time off. Manages resources to ensure all vacancies are covered with minimum or no overtime. Ensures the necessary coverage for the smooth and efficient operation of the department.
3. Manages on-site operations including MyTime payroll & attendance, downtime support, and deposit reconciliation. Adheres to established project deadlines and budgetary limitations.
4. Responds to all patient complaints or stakeholder concerns. Consistently identifies ways to improve registration processes.
5. Participates in interviewing and hiring new employees. Shares in the education and training of new hires. Monitors new employee onboarding to ensure new hires are fully trained and competent in their roles and responsibilities.
6. Provides constructive communication to service delivery areas, as needed. Escalates issues to Patient Access Leadership timely.
7. Appraises staff performance, addresses complaints, resolves issues that may arise, and acts as a mentor for staff. Manages and tracks staff's time and attendance for compliance.
8. Demonstrates a professional demeanor with patients, families, coworkers, and leadership by consistently fostering a positive attitude in the department.
9. Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols.
10. Achieves individual and team performance metrics. Completes staff quality assurance reviews.
11. Completes staff's annual performance evaluations, providing feedback on staff members' performance and achievement of annual goals to the Regional Manager.

Job Description

Education:

Associate's degree in healthcare or business administration required, or in lieu of degree, a minimum of 5 years of work experience in a physician office/practice, hospital setting, healthcare insurance provider, or other healthcare relevant experience required. Bachelor's Degree and HFMA Certifications preferred.

Experience:

Minimum of 2 years of patient registration experience required.

Minimum of 3 years of supervisory experience in a physician office/practice, hospital setting, healthcare insurance provider, or other healthcare relevant experience required.

Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications such as EPIC, Cerner.

Excellent written and oral communication skills.

Requires problem-solving and decision-making skills in a variety of complex situations.

Knowledge of patient registration, third-party insurance coverage including managed care plans, benefits, authorizations/referrals, and coverage requirements.

Excellent leadership and interpersonal skills.

Strong quality assurance and critical thinking skills are necessary for this role.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

132 S 10th Street, Philadelphia, Pennsylvania, United States of America