Cardiac Rhythm CRM Specialist & Educator

Abbott Laboratories; Phoenix (AZ); On-site; USD 55,000 - 111,000; Full time

Job summary

Abbott Laboratories in Phoenix, AZ is seeking a CRM Product Support Specialist to provide comprehensive engineering, sales, educational, and clinical support for CRM products. You will respond to field inquiries from physicians, healthcare professionals, patients, and field staff, acting as a clinical interface and building credible customer relationships.

The role requires CRM product certification capability, cardiology/electrophysiology knowledge, and strong communication, problem-solving,

Qualifications

• Must have the capability to obtain certification in CRM products.
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol.
• Demonstrate advanced knowledge of cardiac pacing systems.
• Must apply engineering skills and abilities to interpret and solve complex clinical problems.
• Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. Additionally, must be able to meet deadlines effectively.
• Must be detail-oriented and capable of working independently.
• Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. Additionally, must be capable of managing multiple assignments simultaneously and efficiently.
• Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials.

Responsibilities

• Clinical Interface: Acts as a clinical interface between the medical community and the business.
• Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and shares product expertise accordingly.
• Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players.
• Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.
• Sales Support: Provides additional back-up support to CRM Sales Representatives.

Skills

CRM product knowledge

Cardiology knowledge

Electro-physiology

Cath lab procedures

Cardiac pacing systems

Engineering problem solving

Written and verbal communication

Detail orientation

Independent work

Multi-tasking

Microsoft Office

Tools

Microsoft Office

Job description

Abbott Laboratories in Phoenix, AZ is seeking a CRM Product Support Specialist to provide comprehensive engineering, sales, educational, and clinical support for CRM products. You will respond to field inquiries from physicians, healthcare professionals, patients, and field staff, acting as a clinical interface and building credible customer relationships.

The role requires CRM product certification capability, cardiology/electrophysiology knowledge, and strong communication, problem-solving,