Cardiac Recovery Unit: Patient Services Coordinator

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 28,000 - 37,000; Full time

Job summary

Northwestern Memorial Healthcare is seeking a Customer Service Coordinator for the Cardiac Recovery & Observation Unit. This full-time day position coordinates patient flow, serves as a patient advocate, and collaborates with hospital departments to ensure smooth operations.

Responsibilities include greeting patients, triaging calls, coordinating scheduling in Epic, handling demographics and referrals, and providing administrative support to clinical staff.

Qualifications

• Excellent interpersonal verbal communication skills.

Responsibilities

• Greets and establishes positive first impressions with department patients, acting as patient advocate.
• Directs patients between departments in a patient/customer friendly manner.
• Answers and triages department telephone calls.
• May enter laboratory and diagnostic testing orders in computer systems.
• Schedules patients for physician and hospital encounters using the Epic scheduling system.
• Collects patient demographic information per hospital standards.
• Coordinates patient referrals, insurance referrals and consultations.
• Encourages teamwork through interdepartmental communication.
• Identifies potential problems and notifies the manager.
• Organizes patient paperwork and monitors progress.
• Provides administrative support to clinical staff.
• Performs other duties as assigned.

Skills

Interpersonal communication

Epic scheduling

Education

High school diploma

Tools

Epic scheduling

Job description

Northwestern Memorial Healthcare is seeking a Customer Service Coordinator for the Cardiac Recovery & Observation Unit. This full-time day position coordinates patient flow, serves as a patient advocate, and collaborates with hospital departments to ensure smooth operations.

Responsibilities include greeting patients, triaging calls, coordinating scheduling in Epic, handling demographics and referrals, and providing administrative support to clinical staff.