Patient Experience Coordinator – Cardiac Testing

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Northwestern Memorial Healthcare in Chicago, IL is seeking a Customer Service Coordinator for Noninvasive Cardiac Testing. This full-time daytime role supports patient flow, coordinates appointments, and serves as a liaison between departments to ensure smooth hospital operations.

The ideal candidate holds a high school diploma with at least one year of customer service or patient relations experience, plus strong communication and problem-solving skills.

Qualifications

• High school diploma required.
• Minimum of one year of experience in customer service or patient relations.
• Excellent interpersonal verbal communication skills.
• Excellent problem solving skills.

Responsibilities

• Provides patient activity coordination, patient flow direction and problem solving.
• Acts as a patient advocate and liaison between departments.
• Monitors daily operations, coordinates appointments, organizes paperwork, orders entry and patient encounter information.
• Greets patients and maintains positive first impressions per Patient's First standards.
• Interacts with hospital departments and physician offices to direct patients through the NMH system.
• Answers and triages department calls.

Skills

Interpersonal skills

Verbal communication

Problem solving

Customer service

Education

High school diploma

Degree or additional training in business, communication or healthcare

Tools

Cadence scheduling system

NMH computer systems

Job description

Northwestern Memorial Healthcare in Chicago, IL is seeking a Customer Service Coordinator for Noninvasive Cardiac Testing. This full-time daytime role supports patient flow, coordinates appointments, and serves as a liaison between departments to ensure smooth hospital operations.

The ideal candidate holds a high school diploma with at least one year of customer service or patient relations experience, plus strong communication and problem-solving skills.