Customer Service Coordinator - Cardiac Recovery & Observation Unit Full-time Days

Northwestern Memorial Healthcare; Chicago (IL); Vor Ort; USD 28.000 - 37.000; Vollzeit

Zusammenfassung

Northwestern Memorial Healthcare is seeking a Customer Service Coordinator for the Cardiac Recovery & Observation Unit. This full-time day position coordinates patient flow, serves as a patient advocate, and collaborates with hospital departments to ensure smooth operations.

Responsibilities include greeting patients, triaging calls, coordinating scheduling in Epic, handling demographics and referrals, and providing administrative support to clinical staff.

Qualifikationen

• Excellent interpersonal verbal communication skills.

Aufgaben

• Greets and establishes positive first impressions with department patients, acting as patient advocate.
• Directs patients between departments in a patient/customer friendly manner.
• Answers and triages department telephone calls.
• May enter laboratory and diagnostic testing orders in computer systems.
• Schedules patients for physician and hospital encounters using the Epic scheduling system.
• Collects patient demographic information per hospital standards.
• Coordinates patient referrals, insurance referrals and consultations.
• Encourages teamwork through interdepartmental communication.
• Identifies potential problems and notifies the manager.
• Organizes patient paperwork and monitors progress.
• Provides administrative support to clinical staff.
• Performs other duties as assigned.

Kenntnisse

Interpersonal communication

Epic scheduling

Ausbildung

High school diploma

Tools

Epic scheduling

Jobbeschreibung

Customer Service Coordinator - Cardiac Recovery & Observation Unit Full-time Days

• Full-time
• Salary Range Minimum : $19.97
• Salary Range Maximum: $26.96
• Compensation: USD 19.97 - USD 26.96 - hourly

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

TheCustomer Service Coordinator reflects the mission, vision, and values of Northwestern Medicine Health Care, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Provides patient activity coordination, patient flow direction and problem solving. Acts as a patient advocate and serves as a liaison between the assigned department and other hospital departments. Typical duties may include monitoring of daily operations, appointment coordination, organization of paperwork, computerized order entry, telephone triage and coordination of patient encounter information.

Responsibilities:

• Greets and establishes positive first impressions with department patients, establishing a role as patient advocate, in accordance with Patient’s First service standards.
• Interacts with various hospital departments and physician’s offices to effectively direct patients in a patient/customer friendly manner.
• Politely and promptly answers and appropriately triages department telephone calls.
• May enter laboratory and diagnostic testing orders on computer systems.
• Schedules patients for physician and hospital encounters using the Epic scheduling system.
• Correctly identifies and collects patient demographic information in accordance with hospital standards.
• Coordinates patient referrals, insurance referrals and consultations.
• Encourages teamwork through interdepartmental communication.
• Identifies potential problems and notify the manager.
• Organizes paperwork for patients by gathering the necessary materials and monitoring progress.
• Provides administrative support to clinical staff
• Performs other duties as assigned.

Education:

High school diploma

Experience:

Minimum of one year experience in customer service or patient relations

Behavioral Attributes:

Excellent interpersonal verbal communication skills

Preferred:

• Degree or additional training in business, communication or healthcare
• Experience in a healthcare setting.
• Experience with automated patient scheduling, specifically Epic-based platforms.
• Excellent problem-solving skills

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.