Customer Service Coordinator - Cardiac Recovery & Observation Unit Full-time Days

Northwestern Medicine; Chicago (IL); Sur place; USD 40 000 - 52 000; Plein temps

Résumé du poste

Northwestern Medicine seeks a Customer Service Coordinator to coordinate patient activity and flow, advocate for patients, and liaise with hospital departments. Responsibilities include scheduling, collecting demographics, coordinating referrals, and maintaining records.

The role emphasizes communication skills and teamwork in a healthcare setting, with experience in Epic-based scheduling and patient services a plus.

Qualifications

• High school diploma required.
• Minimum of one year experience in customer service or patient relations.
• Excellent interpersonal verbal communication skills.
• Preferred: degree or additional training in business, communication or healthcare.
• Experience with automated patient scheduling, specifically Epic-based platforms.

Responsabilités

• Greets and establishes positive first impressions with department patients, acting as patient advocate.
• Interacts with hospital departments and physician offices to direct patients in a friendly manner.
• Answers and triages department telephone calls.
• May enter laboratory and diagnostic testing orders in computer systems.
• Schedules patients for physician and hospital encounters using Epic scheduling system.
• Collects patient demographic information in accordance with hospital standards.
• Coordinates patient referrals, insurance referrals and consultations.
• Maintains department medical record systems.
• Distributes department correspondence.
• Encourages teamwork through interdepartmental communication.
• Identifies potential problems and notifies the manager.
• Organizes paperwork for patients and monitors progress.
• Provides administrative support to clinical staff.
• Performs other duties as assigned.

Connaissances

Interpersonal communication

Customer service

Problem solving

Team coordination

Formation

High school diploma

Outils

Epic scheduling

Description du poste

Description

TheCustomer Service Coordinator reflects the mission, vision, and values of Northwestern Medicine Health Care, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Provides patient activity coordination, patient flow direction and problem solving. Acts as a patient advocate and serves as a liaison between the assigned department and other hospital departments. Typical duties may include monitoring of daily operations, appointment coordination, organization of paperwork, computerized order entry, telephone triage and coordination of patient encounter information.

Responsibilities

• Greets and establishes positive first impressions with department patients, establishing a role as patient advocate, in accordance with Patient's First service standards.
• Interacts with various hospital departments and physician's offices to effectively direct patients in a patient/customer friendly manner.
• Politely and promptly answers and appropriately triages department telephone calls.
• May enter laboratory and diagnostic testing orders on computer systems.
• Schedules patients for physician and hospital encounters using the Epic scheduling system.
• Correctly identifies and collects patient demographic information in accordance with hospital standards.
• Coordinates patient referrals, insurance referrals and consultations.
• Maintains department medical record systems.
• Distributes department correspondence.
• Encourages teamwork through interdepartmental communication.
• Identifies potential problems and notify the manager.
• Organizes paperwork for patients by gathering the necessary materials and monitoring progress.
• Provides administrative support to clinical staff
• Performs other duties as assigned.

Qualifications

Minimum Requirements:

Education:

• High school diploma

Experience:

• Minimum of one year experience in customer service or patient relations

Behavioral Attributes:

• Excellent interpersonal verbal communication skills

Preferred:

• Degree or additional training in business, communication or healthcare
• Computer data-entry/typing experience
• Experience in a healthcare setting.
• Experience with automated patient scheduling, specifically Epic-based platforms.
• Bilingual language skills
• Excellent problem-solving skills

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.