Card Specialist I — Hybrid Ops & Fraud Support

Space Coast Credit Union; Florida; Híbrido; USD 37.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401(k) match

HSA match

Tuition reimbursement

PTO & holidays

Discounts on loans/credit cards

Descripción de la vacante

Space Coast Credit Union in Miramar, FL, is seeking a Card Specialist I to support debit/credit card services, resolve member inquiries, and manage card statuses and orders. The role emphasizes fraud detection, workflow-driven processing, and strong member service within a hybrid schedule.

The position offers competitive pay, a potential annual bonus, and comprehensive health, retirement, and education benefits, with opportunities for career growth within SCCU.

Formación

• 1–12 months of prior experience in credit and debit card services or a similar field preferred.
• Strong customer service and problem-solving skills.
• High school diploma or equivalent is required.

Responsabilidades

• Provides phone support in the General Servicing queue for card-related inquiries.
• Processes general servicing debit and credit card requests via workflows.
• Verifies and acts on automated debit/credit fraud alerts.
• Assists with card statuses (activations, blocks, restrictions) and orders.
• Maintains card production documentation, inventory, and supply tasks.

Conocimientos

Phone support

Fraud detection

Debit/credit card services

Educación

High school diploma

Herramientas

Workflow systems

Card production systems

Descripción del empleo

Space Coast Credit Union in Miramar, FL, is seeking a Card Specialist I to support debit/credit card services, resolve member inquiries, and manage card statuses and orders. The role emphasizes fraud detection, workflow-driven processing, and strong member service within a hybrid schedule.

The position offers competitive pay, a potential annual bonus, and comprehensive health, retirement, and education benefits, with opportunities for career growth within SCCU.