Card Specialist I

Space Coast Credit Union; Florida; Hybrid; USD 37,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

HSA match

Tuition reimbursement

PTO & holidays

Discounts on loans/credit cards

Job summary

Space Coast Credit Union in Miramar, FL, is seeking a Card Specialist I to support debit/credit card services, resolve member inquiries, and manage card statuses and orders. The role emphasizes fraud detection, workflow-driven processing, and strong member service within a hybrid schedule.

The position offers competitive pay, a potential annual bonus, and comprehensive health, retirement, and education benefits, with opportunities for career growth within SCCU.

Qualifications

• 1–12 months of prior experience in credit and debit card services or a similar field preferred.
• Strong customer service and problem-solving skills.
• High school diploma or equivalent is required.

Responsibilities

• Provides phone support in the General Servicing queue for card-related inquiries.
• Processes general servicing debit and credit card requests via workflows.
• Verifies and acts on automated debit/credit fraud alerts.
• Assists with card statuses (activations, blocks, restrictions) and orders.
• Maintains card production documentation, inventory, and supply tasks.

Skills

Phone support

Fraud detection

Debit/credit card services

Education

High school diploma

Tools

Workflow systems

Card production systems

Job description

Miramar Operations Center
10600 MARKS WAY
MIRAMAR, FL 33025, USA

Description

AtSpace Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.

As the Card Specialist Iat our Miramar Operations Center, you will support the growth, maintenance, and overall management of Space Coast Credit Union's debit and credit card portfolios by delivering exceptional member service. Key responsibilities include resolving member inquiries, managing card statuses and orders, detecting and preventing fraud, performing file maintenance, processing member requests through workflow systems, handling account adjustments and reconciliations, and performing other critical tasks essential to the success of our card programs.

Why Join SCCU?

• Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.
• Hybrid & Flexible Schedule Options
• Career Growth: We prioritize internal promotions and offer on-the-job training.

Card Specialist I Responsibilities

• Provides phone support in our General Servicing queue to front-line team members and other departments across the organization that require department-specific assistance, and assist members directly when appropriate.
• Processes all general servicing debit and credit card requests submitted via various department workflows.
• Verifies, reviews, and takes appropriate action(s) on automated member debit and credit fraud alerts.
• Assists with concerns regarding various debit and credit card statuses; such as activations, blocks, and restrictions.
• Assists with debit and credit card orders; such as new cards, replacement cards, tracking information, and any other aspects pertaining to card orders.
• Assists with card production documentation, card inventory, supply management, and recurring machine maintenance critical to production operations.
• 1 to 12 months of prior experience in credit and debit card services or a similar field preferred.
• High school diploma or equivalent required.

Card Specialist I Compensation

• Starting Salary: $17.91 - $18.97/hour or $37,250 - $39,460/year
• Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.

Work Schedule

• Monday – Friday: 8:00 a.m. - 7:00 p.m.
• Rotating Saturdays: 9:00 a.m. - 3:00 p.m.
• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

About SCCU

Since 1951, Space Coast Credit Union (SCCU)has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

I UNDERSTAND this application is a legal document for purposes of employment. Upon acceptance of an offer with SCCU, I understand that I will be required to complete background screening, employment and education verifications, and drug screening. If I am a member of Space Coast Credit Union, my SCCU membership accounts will be reviewed as part of the employment screening process to determine whether they are in good standing, as defined by SCCU policy. Failure to meet these standards may affect employment eligibility, including the possible withdrawal of a conditional offer of employment. I further understand that any misstatements or omissions in this application or during the pre-employment process may be considered falsification and could result in a decision not to hire me, or termination of employment if discovered after hire.

I UNDERSTAND that the information requested regarding date of birth, race, and sex is for the sole purpose of gathering the above information accurately and will not be used to discriminate against me in violation of any law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification documentation upon hire.

SCCU is a drug-free workplace. I understand that as a condition of employment, I will be required to submit to drug testing and any procedures necessary to assess my qualifications for employment. If hired, I further understand that my employment is for no definitive period and may be terminated at any time without prior notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.