Card Services Team Lead — Digital Banking

Forbright, Inc.; United States; A distancia; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Forbright is seeking a dedicated Card Services Supervisor to oversee day-to-day debit card operations and dispute handling. You will coach the Card Services staff, ensure accuracy and efficiency, and partner with internal teams to sustain a high-quality customer experience.

Responsibilities include maintaining adherence to policies and controls, meeting regulatory requirements, and upholding service-level agreements.

Responsabilidades

• Support day-to-day debit card servicing operations, including card administration and dispute processing
• Provide direct supervision, coaching, and guidance to Card Services staff
• Ensure operational activities meet accuracy, efficiency, regulatory compliance, and SLA standards
• Work with internal partners to maintain a high-quality customer experience
• Ensure adherence to policies, procedures, and controls

Descripción del empleo

Forbright is seeking a dedicated Card Services Supervisor to oversee day-to-day debit card operations and dispute handling. You will coach the Card Services staff, ensure accuracy and efficiency, and partner with internal teams to sustain a high-quality customer experience.

Responsibilities include maintaining adherence to policies and controls, meeting regulatory requirements, and upholding service-level agreements.