Supervisor, Card Services, Digital Banking

Forbright, Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Forbright is seeking a dedicated Card Services Supervisor to oversee day-to-day debit card operations and dispute handling. You will coach the Card Services staff, ensure accuracy and efficiency, and partner with internal teams to sustain a high-quality customer experience.

Responsibilities include maintaining adherence to policies and controls, meeting regulatory requirements, and upholding service-level agreements.

Responsibilities

• Support day-to-day debit card servicing operations, including card administration and dispute processing
• Provide direct supervision, coaching, and guidance to Card Services staff
• Ensure operational activities meet accuracy, efficiency, regulatory compliance, and SLA standards
• Work with internal partners to maintain a high-quality customer experience
• Ensure adherence to policies, procedures, and controls

Job description

Responsibilities

• Support day-to-day debit card servicing operations, including card administration and dispute processing
• Provide direct supervision, coaching, and guidance to Card Services staff
• Ensure operational activities meet accuracy, efficiency, regulatory compliance, and SLA standards
• Work with internal partners to maintain a high-quality customer experience
• Ensure adherence to policies, procedures, and controls

About the Company

Forbright is a nationwide full-service bank and commercial lender focused on personal banking and middle market financing.