Card Services Specialist I - Debit & Dispute Expert

Apple Federal Credit Union; Fair Oaks (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental/vision coverage

401(k) match

Paid time off

Holidays

Volunteer time

Tuition reimbursement

Annual bonus

Job summary

Apple Federal Credit Union in Fairfax, VA is seeking an experienced Card Services Assistant to support day-to-day card operations and ensure compliance with Visa rules. You will handle dispute processing, posting, and account settlements, while delivering responsive service to members and branch staff.

Responsibilities include reconciling ATM and prepaid system activity, processing daily reports, and assisting with helpdesk requests.

Qualifications

• Minimum two years financial institution experience required.
• Knowledge of credit and debit card operations.
• Experience with Quick Assist and Velera systems.
• Dispute processing experience a plus.

Responsibilities

• Process daily reports and post provisional credits and reversals.
• Review lost/stolen reports and block/reissue cards per policy.
• Handle department correspondence and vendor communications.
• Assist with ATM helpdesk and maintenance coordination.
• Ensure accurate GL entries and monthly reconciliations for ATM and prepaid systems.
• Respond to member inquiries and maintain high service standards.

Skills

Finance experience

Card operations

Communication

Analytical thinking

Problem solving

Education

High school diploma or GED

Tools

Quick Assist

Velera systems

Job description

Apple Federal Credit Union in Fairfax, VA is seeking an experienced Card Services Assistant to support day-to-day card operations and ensure compliance with Visa rules. You will handle dispute processing, posting, and account settlements, while delivering responsive service to members and branch staff.

Responsibilities include reconciling ATM and prepaid system activity, processing daily reports, and assisting with helpdesk requests.