Card Services Coordinator & Member Experience Advocate

First Community Credit Union; Jamestown (ND); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

11 paid federal holidays

401k match

fully paid single medical

dental and vision

Job summary

First Community Credit Union in Jamestown, ND, is seeking a dedicated Card Services/Member Support professional to provide friendly assistance on credit, debit, and ATM card accounts. You will process applications, monitor fraud, and respond to inquiries with a focus on accuracy and security.

The role emphasizes compliance, teamwork, and community involvement, with standard business hours and a commitment to member service excellence.

Qualifications

• High school diploma or GED.
• Prior customer service and administrative experience preferred.
• Ability to operate a computer, telephone and other office equipment.
• Competitive team player, with a positive attitude willing to learn and adapt to change.
• Ability to communicate, both written and verbal.
• Detail-oriented and able to work in a fast-paced member service environment.

Responsibilities

• Provide friendly and knowledgeable support to members regarding credit card, debit card, and ATM card accounts.
• Process card applications, upgrades, balance transfers, card orders, and account maintenance activities while ensuring accuracy and compliance with established procedures.
• Investigate and manage card fraud and dispute cases, monitor fraud activity, assist with loss prevention efforts, and ensure timely resolution of member claims.
• Respond promptly to member and employee questions through phone and in-person interactions, taking ownership of issues and delivering effective solutions.
• Support electronic payment services and provide backup assistance for functions such as ACH processing, online banking, mobile deposit, remote deposit capture, and check processing.
• Maintain compliance with regulations, internal policies, and security protocols while accurately documenting member interactions and account activity.
• Represent the Credit Union professionally through community involvement, special projects, and ongoing support of operational and growth initiatives.

Skills

Customer service

Administrative experience

Computer skills

Team player

Communication skills

Detail oriented

Education

High school diploma or GED

Job description

First Community Credit Union in Jamestown, ND, is seeking a dedicated Card Services/Member Support professional to provide friendly assistance on credit, debit, and ATM card accounts. You will process applications, monitor fraud, and respond to inquiries with a focus on accuracy and security.

The role emphasizes compliance, teamwork, and community involvement, with standard business hours and a commitment to member service excellence.