Card Services Representative

Central-One-Federal-Credit-Union; Shrewsbury (MA); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Central One Federal Credit Union is seeking a Card Services Associate to support daily processing of debit, credit, and ATM transactions and to help resolve issues as they arise. The role reports to the Card Services Manager and offers a hybrid work arrangement after training.

Two-year college degree and 1–3 years banking/credit union experience preferred. Strong analytical and communication skills are essential, with attention to detail and the ability to work independently in a fast-paced

Qualifications

• Two-year college degree required.
• 1-3 years work experience preferred, banking/credit union operations background beneficial.
• Strong analytical and problem solving skills; ability to work independently in a fast-paced environment.
• Excellent verbal and written communication skills; detail-oriented.

Responsibilities

• Process daily Debit, Credit card and ATM transactions accurately.
• Research and resolve basic card-related issues.
• Assist with procedures and training tools for new products/services.
• Assist with certification/testing with vendors for new products and processes.
• Issue and order new cards; perform related activities.
• Support daily card fraud initiation activities: affidavits, reports, fraud alerts.
• Develop and maintain knowledge of systems supporting card services functions.
• Cross-train in other duties and maintain dual security controls.
• Collaborate with other departments to resolve card-related issues; adhere to policies and regulations.
• Stay informed on equipment, procedures and information; attend trainings as needed.
• Maintain community involvement and participate in special projects.

Skills

Analytical skills

Verbal & written communication

Independent work

Education

Two-year college degree

Tools

MS Office

Job description

Description

JOB STATUS: Non-Exempt

REPORTS TO: Card Services Manager

SUPERVISES: None

WHO WE ARE: At Central One, our values are to Deliver Exceptional Service, Work as a Team, Have Fun, and the Credit Union philosophy of People Helping People; all while striving to be C.E.N.T.R.A.L. One Ambassadors. CENTRAL stands for Caring, Enthusiastic, Nimble, Team-Oriented, Resilient, Altruistic and Loyal. At the core of our values lies a commitment to our community, members, and employees, with a focus on overall well-being.

PRIMARY FUNCTIONS: Support Card Services functions with responsibility for a variety of daily processing, administrative, research and maintenance tasks, ensuring a world class level of member service, performed promptly, accurately and efficiently.

Pay Range: $19.03 - $24.50 per hour commensurate with experience

Schedule: This position is eligible for a hybrid work arrangement with a combination of in office and remote days upon completion of in-office training period.

DUTIES AND RESPONSIBILITIES:

1. Responsible for the daily accurate processing of all network Debit and Credit card and ATM transactions to the Credit Union's systems.
2. Research and resolve basic Debit and Credit card issues as they arise.
3. Assist with creating procedures and training tools for new products and services.
4. Assist with certification and testing with various vendors in the development of new products and processes.
5. Responsible for issuing and ordering new cards as needed, as well as other related activities.
6. Assist with the daily initiation activities related to card fraud, including preparing, reviewing and processing affidavits; reviewing daily reports for suspicious activity, as well as daily fraud alerts presented through our fraud management systems.
7. Develop and maintain a strong knowledge of various systems and technologies that are necessary to support card services functions.
8. Cross-train in other duties as required, including cross-positional duties and tasks to ensure appropriate dual security controls.
9. Work cooperatively with other departments to ensure timely resolution of card related issues. Maintain knowledge of and adhere to all applicable policies, procedures and regulations.
10. Stay current on job-related equipment, procedures and/or information by reading handouts/memos, attending meetings and seminars and other necessary means.
11. Adhere to all applicable Credit Union policies, procedures and regulations.
12. Maintain community involvement and participate in special projects, as needed
13. Perform other duties as requested or assigned.

Requirements

Education: Two-year college degree required.

Experience: 1-3 years work experience required, preferably with a banking/credit union operations department; general knowledge of department functions within a financial institution.

Skills: Strong analytical and problem solving skills and the ability to work independently in a fast - paced environment, strong attention to detail and excellent verbal and written communication skills required. Proficient with MS Office, ability to adapt to job specific technologies; ability to interact professionally on the telephone and through electronic means.

Traits: Capacity to work well with others, dependability, initiative, resourcefulness, confidentiality, professionalism and analytical.